Supervisor - Clinic Support Specialists

Why M Physicians?

Regardless of role, we recognize that every member of our team is vital! The Supervisor Clinic Support Specialist serves as a role model for the Clinic Support Specialist team by providing exemplary service to patients, staff, providers and referring clinics. The supervisor will hire and supervise team members and, will assist with record collection when needed and implement required learnings, and procedures for a team of 25 plus. The CSS Supervisor will support team members by overseeing training for all medical record retrieval and organization, right fax management, mail and other administrative tasks as assigned. The CSS Supervisor will have responsibility for the assessing and reporting out on standard work of the clinic support specialists and deploying team resources where necessary. The CSS supervisor will serve as liaison to clinic staff, providers, and leadership.

Supervisor Clinic Support Specialist Overview

Key responsibilities include:

Provides leadership and mentoring to team members.

• Trains new and current staff members. Provides performance reviews to staff.

• Helps trouble shoot workflow issues that arise for Clinic Support Specialists team members.

• Keeps leaders up-to-date with any issues and status of standard work.

• Attends leader huddles and clinic huddles when needed to provide communication to the care team.

• Knows current status of workflow and workload and reports to leadership.

• Attends meetings as requested.

• Leads team meetings for the Clinic Support Specialists

• Collaborates with team engagement.

• Responsible for assigning team assignments, team schedule, and assuring all areas are covered during absences.

• Establishes and manages clear goals and performance expectations.

• Serves as the content expert to Clinic Support Specialist.

• Ability to cover work in all clinic areas when necessary.

• Coaches team leads to take responsibility to be accountable for the team.

• Work with clinic leaders to improve current workflows.

• Assist with additional operational related projects.

• Maintain and build team FTE structures to accommodate various clinics.

Promotes a Positive Culture and Stakeholder Engagement

• Establishes and fosters a culture of engagement consistent with the organization's values.

• Fosters positive working relationships between team, clinical leaders and providers/physicians.

• Communicates effectively with a variety of audiences.

• Provides consistent, accurate, relevant and timely communication.

• Drives continuous improvement for employee satisfaction and engagement.

Minimum Qualifications:

• Post high school education in a medical field

• 1 year supervisory experience or 3-5 years experiences in scheduling or medical records position

• Working Knowledge of Epic and Excel

Location: 909 Fulton St SE, Minneapolis, MN 55455

Hours: 40 hours/week Full Time

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation:

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.