Case Manager

Lubbock

43204BR

University Student Housing

Position Description

The Case Manager has primary responsibilities in Case Management and Institutional Support, On-Call/Crisis/Emergency Response, Administration, and Supervision/Advising. The Case Manager is responsible for providing high-level student support intervention, coordination of services to student experiencing academic, personal, or medical difficulties to assist them in removing barriers to success through goal-oriented and strengths-based assessment to enhance their holistic well-being while living on campus. Case Manager is a key resource in delivering and participating in prevention education programming for their assigned areas. The Case Manager is supervised by the University Student Housing (USH) Care Team Director within the Residence Life area.

Note: All positions are considered a part of the larger team. In the event of a vacancy, staff may be asked to fulfill a role or have other job duties added to their position to meet the needs of staff and the department. Every effort will be made to recruit and fill positions as quickly as possible to allow staff to return to the duties for which they originally were hired.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

Case Management and Institutional Support (40%)

• Provide case management and outreach to students experiencing varying levels of distress including, but not limited to, depression/wellness, alcohol and other drugs, suicidal ideation/attempt within assigned residential area.
• Assess student needs holistically through intake appointments, coordinate action plan/referrals, provide support in connection to appropriate resources on-campus and off-campus.
• Document and maintain up-to-date records of students of concern via the Maxient system.
• Develop and maintain relationships with internal and external stakeholders which support student wellness.
• Coordinate the implementation of the USH Care Team programming/education initiative within assigned area.
• Provide direct oversight to Fall Safety Month or Spring Success Month as assigned.
• Represent department on university programming committees including, but not limited to Suicide Prevention Week, Domestic Violence Awareness Month, National Collegiate Alcohol Awareness Week and Sexual Assault Awareness Month as assigned.

• Serve as a member of the Residence Life Leadership On-Call Team throughout the academic year, university breaks, and summer for a residential population of over 8000 students.
• Serve as on-call back-up staff member for critical mental health cases which may arise.
• Be available on a call-to-duty status to assist with residence hall and campus emergencies.
• Communicate appropriately with emergency personnel, University Student Housing, and other campus officials as needed.
• Support professional staff in responding to crises and providing follow-up.

• Provide administrative oversite for area functions including but not limited to budget management, residential curriculum, payroll approval, Maxient and student of concern reporting, and other departmental databases and systems.
• Communicate effectively with internal and external stakeholders.
• Assess and report on effectiveness of area initiatives.
• Advise, chair or serve on departmental or ResLife committees or liason opportunities, as assigned.
• Complete special projects, provide departmental support as assigned (including, but not limited to opening, closing, departmental events, etc.), and assist in additional USH Care Team duties during peak times within the academic year.

• Provide indirect supervision and support to Residence Life Professional and Student Staff, particularly in relation in assigned functional area.
• Conduct one-on-one meetings with direct supervisees/advisees and indirect staff, as assigned.
• Train and advise Residence Life Staff on student of conern outreach and appropriate reporting for area/departmental/Institutional initiatives.

Required Qualifications

Bachelor's degree in the area of specialization or closely related field. Four years of related administrative and technical experience. Additional job-related education may be substituted for the required experience on a year-for-year basis.

Preferred Qualifications

Master's Degree in Social Work, Counseling, Psychology or related field. Licensure in Social Work or Clinical Counseling preferred. Two or more years progressive case management experience, residence life experience or experience in a field related to the functional area of the position.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Monthly

Job Family

Academic & Student Services

Job Sub Family

Residential Life

Annualized Pay Range

$44,500 - $57,900 - $71,200

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

Travel Required

Up to 25%

Shift

Day

Schedule Details

M-F 8am-5pm, Occasional after hours and weekends

Grant Funded?

No

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.