Concierge

Summary The Brewers Concierge Staff is dedicated to delivering the highest level of customer service to Suiteholders and guests at American Family Field. Our team enhances the fan experience by assisting with questions on game days and ensuring every visit to the ballpark is enjoyable.

We uphold a culture of professionalism, positivity, and teamwork, striving to be recognized as the premier service team in professional sports.

Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Be a welcoming, friendly, and knowledgeable resources for all guests.
• Answer general ballpark questions, contact Delaware North Sportservice for guests' food and beverage requests, provide Suite Guest Passes, and check/scan tickets.
• Learn and maintain a thorough understanding of the ballpark and its amenities.
• Collaborate effectively with fellow team members.
• Consistently demonstrate a positive attitude with both guests and colleagues.
• Provide timely solutions to guests' needs by using resources that include a comprehensive information binder, contacting other staff via a telephone and enlisting the help of other game day staff in your area.
• Report any escalated concerns or safety issues to supervisor while on duty
• Assist with on-going improvement efforts by providing constructive feedback to the Premium Services staff.
• At the final out, assist with suite closing procedures by providing clients with reminders as to when the suites close, offering assistance in leaving the suite, and thanking guests for coming as they are directed toward exits.

The ideal candidate will have 1 or more years of experience in customer service or related field, in addition to exemplifying exceptional communication, time management and organizational skills. Candidates with prior hospitality experience preferred.

Our Team

Passion for our team and exceptional service for our fans are the main focus of everyone working on the Milwaukee Brewers Premium Team.

The Premium Team is central to ensuring that the Suites and Premium areas of American Family Field are full of loud and proud fans of the Crew for every single home game. We aim to welcome and wow both new and returning guests to our Suites and Premium spaces, always striving to provide exceptional service with every fan interaction.

As stewards of the community and the Brewers brand, the Premium team is dedicated to creating an exceptional, fan-friendly experience that establishes positive connections, builds fan loyalty, and strengthens our brand.

Our Pitch

You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.

We are proud to offer a highly competitive perks and benefits package including:

• Ballpark discounts
• Recognition program and incentives
• Inclusive training and development opportunities aligned with Club values

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.