IT Product Manager - NA eCommerce

Description:

We are looking for a proactive and detail-oriented IT Product Manager for the North America eCommerce initiative. This role is responsible for driving the development and optimization of the company's digital commerce platforms. This role bridges the gap between business strategy and technical execution, ensuring that eCommerce solutions meet customer needs, align with IT architecture, and support scalable growth.

Key responsibilities:

In the domain of ICT Parts & Services, the key responsibilities will be the following:

• Define and communicate the product vision and strategy for the eCommerce platform, aligning with business goals
• Develop and manage the product backlog, prioritizing features based on customer needs, business value, and technical feasibility
• Collaborate with cross-functional teams (design, development, marketing, operations) to deliver high-quality solutions that enhance the customer journey
• Gather and refine requirements from stakeholders, translating them into actionable user stories and acceptance criteria
• Conduct market research and competitor analysis to inform product decisions and identify opportunities for innovation
• Monitor product performance metrics such as conversion rates, cart abandonment, and customer satisfaction to guide improvements
• Act as the primary point of contact for product-related queries, feedback, and updates

Qualifications:

Education:

• Bachelor's degree in Computer Science, Information Systems, Business, or related field.
• 5+ years of experience in product ownership or business analysis within eCommerce or IT environments.
• Strong understanding of eCommerce platforms (e.g., Magento, Shopify, Salesforce Commerce Cloud) and backend systems (ERP, CRM, OMS).
• Experience with Agile/Scrum methodologies and tools (e.g., Jira, Confluence).
• Familiarity with APIs, cloud infrastructure, and data security best practices.
• Great communication and organization skills.