Program Quality Senior Specialist

Job Description

General Summary:

The Program Quality Senior Specialist plays a key role on the US Patient Support Center of Excellence (COE) Program Quality team, contributing to the success of the program by providing project and operational support for key activities. This role is expected to oversee the Patient Enrollment process, support quality management processes including but not limited to event reporting and deviation management (GxP and non-GxP), patient support activities such consent monitoring. The Specialist will report to the Associate Director of Program Quality in the COE.

Key Duties and Responsibilities:

Quality Management Support

• Support critical GxP quality reporting activities including triage, historical look backs, AE/PC Reconciliation
• Support the GxP Quality team with deviation management activities including logistics and project coordination
• Support other Program Quality activities including but not limited to preparing for audits, assisting with continuous program quality monitoring activities, and data collection exercises
• Monitoring relative Program Quality Team inboxes

Program Operations Support

• Act a Subject Matter Expert for patient enrollment and consent
• Verify and process patient enrollment forms and related documents (consent forms, Prior Authorization letters, etc.) received via fax, email, and portals and confirms patient eligibility to enroll in the Patient Support Program
• Assist with continuous program quality monitoring activities by assisting with data collection, analysis and reporting
• Support other patient enrollment needs across the COE as appropriate under the guidance of the Associate Director
• Work with Associate Director to identify and implement process improvements and enhancements related to enrollment and consent

Other Duties

• Be an engaged member of the Program Quality Team and participate in routine meetings and events
• Participate in Patient Support Program Quality Representative Team
• Support on-going training for the PSPs including new hire training and in-service training
• Be a data and process champion, continuously identifying areas of opportunity for improved data quality *
• Other duties as assigned by the Associate Director and Director of Program Quality

Knowledge and Skills:

• Strong project coordination skills including developing project charters, monitoring project milestones
• Highly organized with the ability to work
• Attention to detail and commitment to follow-through in communication to internal and external partners
• Excellent written communication and interpersonal skills, as well as the ability explain complex information to others in a simple but meaningful way
• Working knowledge of MS Excel
• Appreciation for patient support programs and associated HIPAA regulations, as well as other legal parameters and patient privacy policies
• Patient-centric and customer service-minded
• Passion for data quality and adherence to process improvement
• Willingness to work in a fast-paced environment and can multi-task and self-prioritize workload; Comfortable working in a team-based/matrixed environment
• Intellectually curious with a continuous improvement and problem-solver mindset
  

Education and Experience:

• Bachelor's degree required
• 3+ years of experience in the healthcare/pharmaceutical industry including experience working with patient services or a customer-centric function

Other Requirements:
Preferred Skills

• Product launch experience of drugs with complex service models
• Experience working in Salesforce CRM environments

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com