IT Support Technician

Navitus Health Solutions is seeking an IT Support Technician to join our team!

This is an onsite position in our Appleton WI location.

The IT Support Technician will be responsible for providing first level technical assistance and support related to computer systems and hardware. Respond to queries, execute basic diagnostic programs, isolate problems, and determine proper escalation within Navitus and/or vendor support. Individuals in this job position are competent to perform work at the entry level technical skill set within this job family. They have some familiarity with information technology systems and processes.

Is this you? Find out more below!

How do I make an impact on my team?

Imaging, Packaging, Shipping and Tracking of Hardware based on incoming requests
• Receiving, tagging and inventorying of hardware
• Maintenance and inventorying of shipping supplies
• Record user interactions in Service Desk application
• Working with users to receive, track, and inventory, corporate hardware within termination process
• Work with vendors and run diagnostic programs to resolve problems
• Document processes and solutions in the IT knowledge base
• Maintain accurate New hire, Transfer and Termination hardware tasks with attention to detail
• Maintain Asset Lists and documentation accurately
• Other duties as assigned

What our team expects from you?

• High school diploma required
• Working knowledge of hardware provisioning and support required
• Experience in solving customer issues required
• Knowledge of Active Directory Users and Computers preferred
• System Center Configuration Manager (SCCM) preferred
• Knowledge of Microsoft tools such as email, Teams and SharePoint preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program - up to $750!