Regional Inside Parts Sales Support Coordinator

Department: Parts

Reports To: Parts Manager

Pay Grade: XXX

Supervises: N/A

FLSA Classifications: Salary Exempt

Approved By: Vice President - Operations

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Job Purpose:

Under the direction of the Regional Outside Parts Sales Manager, the Regional Inside Parts Sales Support Coordinator will primarily focus on providing support to the Outside Parts Sales Executives within a region. Honoring our commitments, this position ensures reliable and accurate support to the sales team. By acting as the communication bridge between our Outside Sales Executives and our vendors, they create positive experiences through effective and clear communication. This role is very detail-oriented and requires exceptional time management and multitasking skills, fostering lifelong learning by continuously improving these critical skills. Exhibiting a pioneering spirit, the Coordinator seeks innovative ways to enhance communication and support processes. Demonstrating good stewardship, they manage resources responsibly to ensure efficient and effective sales support.

Essential Duties and Responsibilities:

Honor Commitments:

• Source parts from any and all vendors, which will include: researching, processing, and following up on orders to ensure that customers are served promptly, maintaining reliability and accuracy in all transactions.
• Invoicing for customers to pick up orders or deliver according to the OPS per branch, ensuring timely and precise financial transactions.
• Communicating with each branch on orders, maintaining clear and consistent communication to support efficient operations.

Create Positive Experiences:

• Develop and maintain relationships with vendors used to source parts, fostering positive and collaborative interactions that benefit the organization.
• Direct shipping the parts to the customers, if applicable, and receiving and invoicing the parts that have been directly shipped, ensuring a seamless and satisfying customer experience. Foster Lifelong Learning:
• Maintain thorough knowledge of all products and services sold by the company, continuously improving product knowledge and staying informed about industry trends.
• Complete product and sales training courses, promoting continuous learning and professional development.

Exhibit a Pioneering Spirit:

• Parts lookup for any and all make Trucks & Trailers, demonstrating innovative problem-solving skills to find the right parts efficiently.
• Special Order Parts from all Vendors, showcasing a commitment to seeking innovative solutions to meet customer needs.

Demonstrate Good Stewardship:

• Manage resources responsibly by ensuring accurate and timely sourcing, invoicing, and shipping of parts.
• Perform all other duties as assigned, maintaining a commitment to excellence and a proactive approach in all tasks to support the overall success of the team and company.

Other Duties as Assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Competencies:

• Priority Setting
• Customer Service
• Technical Skills

Minimum Qualifications:

• High school diploma or equivalent
• 2 or more years of related parts, sales, or service experience required.
• Proficiency of all company systems, procedures, and policies
• Excellent communication skills required.
• Intermediate computer skills are required.
• Dependable and reliable attendance required.

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.