Pipeline: Service Technician

Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

Join a global leader in filtration solutions, driving innovation and excellence across industries. We're regularly looking for a highly motivated Service Technicians to strengthen our market presence either in the Industrial Solutions field (Applications such as dust collection systems, process filtration, compressed air and gas filtration, industrial liquid filtration, and power-generation air intake systems) or the Mobile Solutions field (applications such as engine air intake filtration, fuel filtration, lube and hydraulic filtration for off-road equipment, trucks, agriculture, and construction machinery).

What we offer:

• As part of a well-established global company, we offer opportunities for professional growth and development in an international environment, with the potential to move into roles such as R&D, Product Specialist, Sales positions.
• Become part of a team where your ideas and initiatives can help shape the future of the company.
• Enjoy both internal and external training opportunities.
• Receive a competitive salary and attractive additional benefits

Tasks and Responsibilities

• Technical on-site support: Starting up, maintaining, and troubleshooting for one the above mentioned applications at customer locations, with a focus on optimal performance and reliability.
• Customer training and education: Providing practical training to customers and service teams on the correct use, maintenance, and safety of one of the above mentioned applications.
• Aftermarket service & upgrades: Supporting sales by recommending repairs and system improvements. Replacing or repairing components to optimize system performance.
• Diagnostics & failure analysis: Investigating malfunctions/defects, performing root cause analyses, and reporting findings to engineering and product development teams.
• Documentation & reporting: Preparing detailed service reports, recording maintenance activities, and ensuring compliance with company and industry standards.
• Customer relationship management: Building strong customer relationships by providing responsive, expert, and solution-oriented service.
• Collaboration with sales & engineering: Working closely with the sales team to identify customer needs and with engineering to provide field insights for product improvements.

Minimum Requirements

• Technical diploma, preferably in automotive technology, installation technology, or similar.
• Fluent in English.
• Valid driver's license (category B) - required to work at various customer locations
• Knowledge of Microsoft Office.
• Flexibility to occasionally work late to complete customer tasks, take weekend on-call shifts, and stay overnight within the UK for more complex service jobs.

Bonus Points

• Any additional European language is an advantage
• Experience having worked in a service technician role is an advantage

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.