ORDER SPECIALIST

Trident Seafoods is the largest vertically integrated seafood harvesting and processing company in North America. Trident is a privately held, 100 percent USA-owned company with primary seafood processing operations and fleet support in twelve Alaska communities. Trident's global operations produce finished wild Alaska seafood products in 6 countries and its sales teams serve customers in over 50 countries. Trident employs approximately 9,000 people worldwide each year and partners with over 5,400 independent fishermen and crewmembers. Species harvested and processed by Trident include virtually every commercial species of salmon, whitefish, and crab harvested in the North Pacific and Alaska. The global supply chain also includes cultured and wild species from a network of trusted sources worldwide.

Summary:The Order Specialist is responsible for the accurate and timely processing of customer orders, ensuring alignment with company standards and customer expectations. As part of the Order Services team, this role is responsible for managing incoming order requests, verifying key information and proactively addressing discrepancies or issues that may impact the health of the order. This role supports operational excellence by maintaining a high level of attention to detail, consistency, and service reliability. This role works closely with internal teams such as Sales, Customer Experience and the Sales Support Technical team to support the overall customer experience.

Essential functions (responsibilities, tasks, supervisory needs)

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Process incoming customer orders with accuracy and efficiency, ensuring timely entry into the system.
• Prioritize orders to meet shipping deadlines and customer expectations
• Review orders for completeness, pricing and product availability; escalate any issues to the Customer Experience team to follow up
• Serve as a point of contact for internal partners (e.g., Sales, Customer Experience, Sales Support technical teams, Logistics, Supply Chain) regarding order status and issue resolution.
• Support post-shipment issue resolution and coordinate with relevant departments to ensure customer satisfaction.
• Follow established operating procedures and utilize job aids and SOPs to complete tasks.
• Support data quality initiatives by reviewing order data and participating in cleanup efforts.
• Contribute to team goals by managing workload effectively and prioritizing tasks based on urgency and impact.
• Provide support during peak periods or when team coverage is limited.

This is a non-exempt position with an hourly pay rate range of $27 to $30 per hour.

Trident Seafoods offers a comprehensive and quality benefits package. Full time employees may be eligible for discretionary/performance-based incentives, medical, dental and vision insurance plans, optional HRA/HSA, telemedicine, employee assistance and wellness programs, long-term disability, basic life and AD&D, and 401(k) with a company match, paid time off, 10 paid holidays each year, and paid parental leave. For full-time employees, the initial paid time off benefit starts at 20 days per year, adjusted commensurate with relevant experience. Commuter and transit programs are also available.

Required Qualifications (education, years of experience, KSAs)

• Minimum of 2 years of experience in order fulfillment, sales support, customer service, or a related field.

Preferred education and experience

• Associate degree or equivalent work experience in business, supply chain, or a related discipline.
• Strong attention to detail and organizational skills.
• Effective communication and interpersonal skills.
• Experience with order management systems or ERP platforms.
• Ability to work independently and collaboratively in a fast-paced environment.
• Problem-solving mindset with a focus on continuous improvement.

Work Environment

This is an on-site position based at the Trident Support Center office in Seattle's Ballard neighborhood, with the option to work remotely on Fridays.

In-office time takes place in a typical office environment: temperature controlled with adequate lighting and moderate noise. While remote, employees must provide appropriate home office space.

Physical/Mental demands:

While performing the duties of this Job, the employee is regularly required to sit for long periods of time at a desk. Frequently required to finger, handle, or feel and reach with hands and arms. The employee is frequently required to talk or hear. The employee will occasionally stand, walk, and may lift and/or move up to 10 pounds. Specific vision abilities required by this job include near vision for frequent use of a computer.

Work Authorization

This position is not eligible for immigration sponsorship.