Customer Segment Strategy Director, 340B

The Opportunity

This Customer Segment Strategy - 340B, Director position is responsible for leading the development and implementation of access and contracting strategy recommendations, including high-impact cross-portfolio strategies, with a specific focus on 340B strategies. The role acts as a critical subject matter expert, providing strategic recommendations, analytical rigor, thought partnership, and negotiation support to Customer Engagement (CE) Account Teams and Market Access leaders. Serving as a key liaison between CE, Squads, and Pricing, Contracting, and Distribution (PCD), this individual is crucial for executing customer segment strategy with a customer-centric approach to assess access and pricing impacts. This work, which includes effectively leading cross-functional strategy teams, has direct and meaningful impacts on GNE's P&L and patient access, and requires considerable managed care and contracting expertise, deep segment subject matter expertise, and a customer-centric mindset.

Key Job Responsibilities

Functional Expertise & Strategic Planning

• Leads the development and execution of access and contracting strategies for all products across multiple key customers within the 340B segment to maximize patient access and protect profitability.

• Leads high-impact, cross-portfolio initiatives for new customer types or segments requiring innovative access approaches.

• Serves as a key liaison between CE Account Teams, PCD, External Affairs, Legal, and Squad/Access Business Partners to align customer strategies with Brand/TA priorities.

• Articulates and incorporates operational feasibility, complexities, and cross-portfolio implications into strategic recommendations.

• Provides direct negotiation support to account teams, including anticipating customer reactions and providing relevant talking points.

• Synthesizes key contract performance insights across 340B customers to identify scalable insights for leaders to inform contract decision-making.

• Identifies and analyzes key internal or external trends (e.g., customer evolution, policy reform) and leads market research to inform access and contracting strategies.

Cross-functional Collaboration and Education

• Collaborates closely with multiple CSS leaders to manage strategic interdependencies across customer segments.

• Collaborates with broad sets of stakeholders across multiple functions (CE, Policy/External Affairs, PCD, CCM, SAI, Marketing, etc.) to generate insights and develop holistic customer solutions.

• Partners with and influences CE Leadership, Squad Leads, and other cross-functional teams (Legal, External Affairs, etc.) on access and contracting strategies for key customers.

• Provides guidance to USLT members on key customer engagements and contracting approaches to inform portfolio strategy decisions.

• Provides strategic input/guidance on policy efforts led by External Affairs, Legal, and Govt Pricing that may impact pricing and contracting.

• Connects with Segment and Regional account leadership to build alliances, address reimbursement challenges, and identify partnership areas.

• Upskills Access knowledge across Customer Engagement (CE), Marketing, and Squads.

We are looking for people who are strong leaders ready to make a difference in how Genentech approaches access, and to drive and influence cross functional decision making. We are also looking for someone who is comfortable tackling the unknown, collaborative, agile, and able to ruthlessly prioritize. Critical skills you will bring to the role include:

• Commercial Strategist: Ability to identify potential threats, mitigate risks and leverage emerging opportunities in a constantly-evolving landscape

• Data-Driven: Demonstrates analytical dexterity; utilizes data and trends to inform a strategic direction

• Influences Without Authority: Ability to influence a broad set of stakeholders; strong negotiation skills

• Excellent Communicator, with demonstrated ability to flex communication styles and tactics to resonate with various audiences

• Customer-Minded: Balances customer needs and internal priorities to create win-win solutions

• Segment Expert: Expert understanding of managed care, and subject matter expert within relevant customer segment

Who you are:

• Bachelor's Degree in relevant discipline

• 8-12 years of relevant work experience in the pharmaceutical industry, such as: direct customer experience in relevant segment (PREFERRED), payer or contracting strategy, account management, consulting, market analysis, health economics, distribution strategy, and/or managed care finance

• 5+ years of work experience in a Market Access function

• Broad and diversified US Market Access experience to include multiple therapeutic areas

• Expert in pricing, contracting, distribution and/or policy strategies within US segment landscape

• Significant experience in developing and executing access strategies

• Excellent communication skills, and demonstrated ability to guide development of messaging to both internal stakeholders and external facing customers

• Deep understanding of reimbursement environment and strategy within a segment

Preferred Qualifications

• MBA or other advanced degree

Relocation assistance is NOT offered on this posting.

Primary preferred location is South San Francisco at our Genentech Campus, however is full-time remote-eligible

If remote, incremental travel may be expected to facilitate cross-functional relationship development and stakeholder engagement, and must be available to travel on short notice for on-site support.

Travel: Estimated 25% travel includes account planning and customer interactions.

The expected salary range for this position based on the primary location of South San Francisco, California is $174,700/yr to $324,500/yr. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

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Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

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