Endpoint Technician MGB Faulkner

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Boston
1153 Centre Street (Show on map)
Dec 09, 2025
MGB is hiring an Endpoint Technician I within the Digital Support Desktop Tech team at Faulkner Hospital! M-F Days Join the Mass General Brigham team! Learn from others and be inspired. Work hard to solve for unknowns. Chase solutions. Be a part of something greater. At Mass General Brigham, we know it takes a range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. The Endpoint Technician I is responsible for managing and supporting a wide range of technical systems and equipment. Your functions for this role will include transporting and setting up technical equipment and maintaining inventory. You will also be responsible for managing systems to ensure secure and efficient operations, providing technical support and troubleshooting, and offering technical guidance to peers to minimize disruptions and maintain productivity. What You'll Do -Provide break/fix technical support services for networked and stand-alone computing equipment. -Transport, set up, install, and decommission systems. -Provide operational support by accessing software, monitoring system jobs, and responding to peripheral hardware errors and stoppages. -Operate systems to input, process, and retrieve data as part of daily operations. -Respond to support requests via phone, email, ticketing systems, and instant messaging platforms. -Deliver timely and effective technical support and customer service to internal users, resolving routine hardware, software, and system-related issues. -Collaborate with subject matter experts and escalate issues as necessary using ITIL leading practices. -Document issues and resolutions clearly and accurately for ongoing knowledge base development and process improvement. What You'll Bring High School Diploma or Equivalent required Associate's Degree Related Field of Study preferred MGB can review and consider experience in lieu of a degree Experience in customer service and IT support, including hardware and software troubleshooting 1-2 years preferred Experience in support or related technical field 0-1 year preferred Skills For Success Proficient working knowledge of associated technical systems and software. Proficiency with associated technical systems and software. Solid experience with Microsoft Windows operating systems. Excellent troubleshooting and problem-solving abilities across IT environments. Proficient written and verbal communication skills. Outstanding customer service, interpersonal, and organizational skills. Demonstrated ability to multi task, prioritize, and manage competing work demands. Creative, detail-oriented, and adaptable in fast-paced technical environments. Shifts and Working Model M-F 9:00 AM to 5:30 PM ET onsite required Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.