Patient Coordinator (All Family Vision Care)

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.

General Summary

The basic function of this role is to evaluate, develop, and manage strategies through practice operations that drive profitable sales growth.

Essential Functions

Provide day-to-day management and resources to the practice or practices, including development of plans, supported by a positive and productive patient environment that ensures premier customer service, customer retention, as well as outstanding associate/doctor satisfaction and retention

Manage multiple direct reports and/or multiple practice locations

Plan, develop, organize, implement and direct the day-to-day functions of the practice or practices and their programs and activities to ensure compliance, efficiency, and patient satisfaction

Identify strategy for growth and execute plans to achieve growth goals

Develop the practice budget including profit and loss responsibility of the practice, revenue, expenses and budgeting

Review the practice's policies and procedures to make recommendations for continued compliance and current regulations and interpret policies/procedures to appropriate parties such as employees and patients

Address issues raised by employees and patients, and seek out appropriate solutions to make improvements

Responsible for recruiting and hiring of staff ensuring that the most qualified candidates are selected

Monitor performance of direct reports; provide prompt and objective coaching and counseling; conduct performance reviews

Market the practice in the local community and maintain an excellent public relations program

Ensure effective communications are maintained within the practice and externally

Work on special projects and perform other related duties assigned or requested

Job Specifications

Typically has the following skills or abilities:

Bachelor's degree in related field or equivalent experience

Minimum of 2 years of leadership experience in a business-related environment; optical experience preferred; multi-unit managed preferred

State licensure or certification by a nationally recognized optician association as an optician is preferred

Proven track record of sales growth through sales skills and accountability for sales results

Ability to facilitate, train, coach, and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams

Ability to recruit and select associates/teams

Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business

Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships

Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up

Strong influence and communication skills at all levels

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

#LI-ONSITE

#LI-VENTURES

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.