Learning & Development Program Manager

Overview:

Responsibilities:

• Directs the needs assessment for training and staff development for respective L&D program/pillar to enhance effectiveness of employee education in achieving the firm objectives
• Collaborates with internal stakeholders on the strategy and execution of learning programs
• Works with subject matter experts (SMEs) to create learning that aligns with firm objectives
• Identifies and incorporates best practices and lessons learned into program plans in collaboration with L&D team
• Curates and maintains structured learning paths for respective L&D program/pillar in collaboration with L&D team, including aggregating and organizing existing learning materials from multiple internal and external sources (e.g. prior trainings, vendor content, and SME resources)
• Leverages established metrics and data (e.g. performance trends, engagement metrics, and needs assessments) to inform program design, optimize learning paths, and demonstrate measurable impact
• Designs and facilitates high-impact workshops that build capabilities in respective L&D program pillars
• Provides individual coaching to support performance, skill development, and career progression
• Applies continuous improvement mindset to learning operations, using learner feedback, data, and best practices to evolve programs
• Collaborates with the broader Talent team to ensure alignment of learning initiatives with team and firm objectives
• Supports efforts to effectively implement new initiatives and processes
• Supports individuals with day-to-day L&D questions and requests as needed

Qualifications:

Education and Experience

• Bachelor's degree in Learning Design and Technology, Adult Education, Human Resources, Organizational Development or a related field preferred
• Typically with 6+ years of experience in professional development, coaching, facilitation, and leadership development within a corporate environment
• Experience in facilitating workshops and coordinating multiple training events in a corporate setting

Licenses and Certifications

• Certification in Adult Learning and Training & Facilitation preferred
• ICF Certified Coach (ACC, PCC, or MCC) preferred
• Gallup Certified Strengths Coach preferred
• Six Sigma Yellow Belt certification or higher preferred
• DiSC, MBTI, or similar Certified Facilitator preferred
• Crucial Conversations Certified Facilitator preferred
• SLII Certified Facilitator preferred

Knowledge, Skills and Abilities

• Proficient in MS Office Suite
• Experience with Learning Management Systems (LMS) and other talent development
• Experience with eLearning software (including Articulate 360)
• Strong understanding of modern learning and development models and best practices
• Strong knowledge of adult learning principles and instructional design methodologies
• Excellent interpersonal skills and the ability to interact with all levels of staff
• Strong presentation skills
• Strong organizational skills and the ability to work on multiple projects at the same time
• Ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Ability to hold sensitive information with a high level of confidentiality
• Ability to communicate and present ideas in a clear, concise, and professional manner both verbally and in writing
• Ability to problem solve and apply innovative solutions
• Ability to work and collaborate in a team environment, and ability to work independently and prioritize work
• Ability to effectively meet deadlines at expected quality
• Travel may be required

If you currently work for HKS, please submit your application via the Internal Careers Portal.

HKS is an EEO/AA Employer: M/F/Disabled/Veteran