Assistant Director for Student Care and Outreach

University of Georgia

retirement plan

United States, Georgia, Athens

Dec 09, 2025

Posting Details

Posting Number	S14487P
Working Title	Assistant Director for Student Care and Outreach
Department	VPSA-Student Care & Outreach
About the University of Georgia	Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
College/Unit/Department website
Posting Type	External
Retirement Plan	TRS or ORP
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	Monday-Friday 8:00 AM - 5:00 PM. Some nights and weekends may be necessary.
Advertised Salary	$60,000
Posting Date	12/08/2025
Open until filled	Yes
Closing Date
Proposed Starting Date	01/01/2026
Special Instructions to Applicants	We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	Student Services Pro II
FLSA	Exempt
FTE	1.00
Minimum Qualifications	Bachelor's degree in a related field or equivalent and 2 years of professional experience
Preferred Qualifications	Masters Degree in Higher Education, Student Affairs, Social Work, or related field. Experience managing electronic case management or database systems (e.g., Advocate Symplicity, or similar platforms).
Position Summary	The Assistant Director of Student Care and Outreach serves as the primary case manager for the university's Behavioral Assessment and Response Council ( BARC), a group of administrators that assesses and determines the appropriate response to students who exhibit threatening behavior to self and/or others. The Assistant Director plays an integral role in the institution's Connect and Complete Initiative and oversees a portion of the general case management functions of SCO. The Assistant Director reports to the Director of Student Care and Outreach and supervises two case managers. The Assistant Director also works closely with the Associate Dean of Students in his role as the Chair of BARC.
Knowledge, Skills, Abilities and/or Competencies	Excellent interpersonal and communication skills Ability to work successfully individually and as a member of a team Excellent organizational skills Proven ability in developing effective working relationships with university students, faculty, staff, administrators and the community Possess a strong work ethic and ability to be adaptable Must be available to work flexible shifts, evenings and weekends, as needed.
Physical Demands	Typical for office environment.
Is driving a responsibility of this position?	No
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	No
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Case Management for BARC:

Serve as primary case manager for BARC.
Manage and draft communication related to BARC cases with students, members of BARC, students' family, and faculty members.
Collaborate with departments within UGA Student Affairs (e.g. University Housing, Accessibility and Testing, Counseling and Psychiatric Services, Student Conduct) to provide comprehensive support services to students.
Follow-up with students to ensure compliance with BARC conditions.
Serve as an ex-officio member of BARC. Attend all scheduled BARC meetings and maintain log of cases to be reviewed during BARC meetings.
Coordinate services with external community agencies and care providers as appropriate.
Research and disseminate information regarding educational resources and conferences for BARC members.
Stay abreast of federal regulations relevant to BARC.
Review and interpret University policies and make recommendations when procedural changes are needed.
Generate ad hoc reports for BARC when requested.

Percentage of time

Duties/Responsibilities

Case Management for Student Care & Outreach:

Serve as point of contact for inquiries to SCO; address and respond to referrals made to the SCO, including direct outreach to students, families, faculty, and staff.
Participate in outreach presentations on behalf of SCO.
Facilitate hardship withdrawal process on behalf of students of concern.
Assist with management and oversight of SCO records within Advocate Symplicity electronic database. Ensure that records and data are maintained in accordance with University policies and federal and state regulations.
Assist with training campus partners on the use of Advocate Symplicity

Percentage of time

Duties/Responsibilities	Leadership and Staff Supervision: Directly supervise two full-time case managers. Actively promote and participate in the development, retention, & engagement of each staff member. Design and implement office trainings related to improving case management functions within the office. Assist the Director in the oversite of general case management functions of the unit.
Percentage of time	20

Duties/Responsibilities	Other Responsibilities: Establish and maintain collaborative and consultative working relationships within the University and the surrounding Athens community. Serve on various University committees. Perform other duties as assigned.
Percentage of time	5