Program Manager Non Tech 3

Engaging with the implementation and engineering teams

Typical Day in the Role

* Purpose of the Team:

Drive strategic program leadership for unified monitoring strategy, ensuring governance, optimization, and vendor/stakeholder engagement.

* Key Projects:

o Splunk deployment and integration

o Azure monitoring implementation

o Incident management and documentation/training initiatives

* Typical Task Breakdown & Operating Rhythm:

o Lead technical program management within enterprise infrastructure environments

o Collaborate with cross-functional teams for governance and optimization

o Execute monitoring solutions and deliver quick wins (e.g., Splunk deployment)

o Engage in stakeholder communication and training sessions

Strategic Program Leadership

* Define and execute a multi-phase Splunk deployment strategy aligned with organizational goals.

* Drive program governance, OKRs, and risk management for global observability initiatives.

Unified Monitoring Strategy

* Partner with Infrastructure - Linux, Scheduler, Storage, ETX and Cloud teams to establish a cohesive monitoring framework for compute, storage, and network layers. In addition, collaborate with other stakeholders to provide visibility into the environment.

* Align observability metrics with SLOs, SLIs, and incident response objectives.

Splunk Deployment & Integration

* Lead the deployment, configuration and integration of Splunk with existing systems, ensuring scalability and compliance.

Cross-Functional Enablement

* Collaborate with engineering and operations to onboard data sources, standardize alerting, and deliver actionable dashboards.

* Champion best practices for proactive monitoring and automated remediation.

Governance & Optimization

* Establish KPIs, retention policies, and compliance standards for observability data.

* Continuously optimize ingestion, indexing, and search performance for cost efficiency.

Vendor & Stakeholder Engagement

* Manage relationships with Splunk and third-party vendors for licensing, support, and roadmap alignment.

* Communicate program progress, risks, and outcomes to executive stakeholders.

Incident Management Support

* Enable observability platforms to accelerate root cause analysis and reduce MTTR through predictive analytics and automation.

Documentation & Training

* Deliver comprehensive documentation and enablement programs for operational teams.

Proven success deploying and managing Splunk (Enterprise or ITSI), Azure Monitoring at scale, Experience with High Performance Environment/ Infrastructure

Qualifications

* 5+ years in technical program management within enterprise infrastructure environments.

* Proven success deploying and managing Splunk (Enterprise or ITSI), Azure Monitoring at scale.

* Strong knowledge of HPC environment, infrastructure components and hybrid cloud architecture.

* Familiarity with observability tools (Prometheus, Grafana, Datadog, Dynatrace).

* Exceptional communication and stakeholder management skills.

* Knowledge of SRE principles and incident management practices.

* Certifications: PMP, Certified Scrum Master (CSM), Splunk Certified Admin/Architect.

Preferred

* Experience with automation/orchestration (Terraform, Ansible, CI/CD).

* Background in Azure, AWS or GCP integrations.