Client Relations Delinquency Resolution Specialist-Knoxville-Onsite

Edfinancial Services
United States, Tennessee, Knoxville
298 North Seven Oaks Drive (Show on map)
Dec 04, 2025
Description Client Relations Delinquency Resolution Specialist Knoxville, TN \| Full-Time Join a team where performance pays off! About the Role Are you competitive, goal-driven, and motivated by helping people get back on track? We're looking for energetic communicators to join our team as Client Relations Delinquency Resolution Specialists! In this role, you'll be the voice that creates solutions. You'll speak with borrowers who are past due and work with them to bring their accounts current through professional negotiation, clear communication, and a problem-solving mindset. What You'll Do Make outbound calls & take inbound calls from borrowers who are behind on payments Help customers find real solutions by negotiating payment arrangements Overcome objections with confidence and empathy Use scripts, tools, and account info to provide accurate support Stay sharp on loan rules, compliance, and system updates Meet and exceed performance goals for cure rates, quality, and urgency Maintain strict confidentiality and data security standards (5C access level) Follow assigned schedules (with flexibility for business needs) Be a positive, professional teammate who contributes to a winning culture What You Bring Strong communication and negotiation skills Persistence, resilience, and confidence under pressure Coachability - you're hungry to learn and improve Professionalism and empathy in every conversation Dependable, flexible, and committed to team success If you like working in a fast-paced environment where your effort drives your results... you'll love it here! Why You'll Love Working with Us Performance-focused culture - you WIN when the team WINS Certification and annual training to keep you growing High-trust environment that values accuracy, integrity, and customer care Supportive leadership and a team that celebrates success together Opportunities for cross-training and career growth Schedule Flexibility is important! Shifts may include evenings, weekends, and occasional overtime during peak demand - because our customers count on us. Ready to build your career and make a real impact? Apply today and become a key player on a team that drives results! Come Grow with Us!