Senior Lifecycle Operations Manager

Adobe's Lifecycle Marketing team is passionate about delivering impactful and effective marketing programs to our customers. Our goal is to drive long-term growth for Adobe through innovative, impactful and scalable marketing programs. We are looking for a structured, motivated and meticulous creative Operations and Process Manager to join us in driving business impact through simplified and efficient business processes.

In this highly visible role, you will optimize existing processes and create new processes as we integrate emerging technologies into our workflow. Additionally, you will collaborate with regional partners to ensure alignment and facilitate the successful adoption of these processes.

This position demands excellent analytical skills, a deep understanding of process improvement methodologies such as Lean, Six Sigma, SAFe and Kaizen, and the ability to communicate effectively with all levels of the organization.

• Assess current Lifecycle Marketing processes and workflows, identify areas for optimization, and build a robust multi-quarter roadmap of initiatives driving measurable impact
• Lead the execution of the optimization roadmap across our end-to-end marketing operations, ensuring clear and effective communication of progress and impact to practitioners, engineering teams, and senior leadership, tailoring the message to the appropriate level for each audience.
• Collaborate with engineering teams to define technology requirements that optimize processes and develop workflows when supporting new technology.
• Drive process training and adoption. Develop supporting training materials, standard operating procedures (SOPs), and other documentation needed.
• Onboard teams on new processes ensuring that new ways of working are implemented effectively. Develop a measurement framework to benchmark and track adoption, ongoing usage, and efficiency gains.
• Be an expert user of our email marketing tools and provide guidance, recommend and educate team members on usage of the right tools based on their needs.

• Experience in email or performance marketing with an emphasis on business operations, personalization, and experimentation.
• Have a strong background in analyzing and improving business processes to enhance efficiency, productivity, and overall performance. Previous Marketing or Business Operations experience preferred, with proven project management experience.
• Meticulous organization, attention to detail with a passion for operational excellence.
• Extensive knowledge of industry standards and effective processes for email marketing, including creative development, audience segmentation, and end-to-end execution.
• Passionate about solving complex system or process based problems, have opinions and recommendation on how to improve and elevate performance.
• Solid understanding of process improvement methodologies, such as Lean Six Sigma or SAFe). Workfront expert level abilities (certification a plus).
• Good understanding of program management platforms and communication tools (Workfront, Planner, M365). Familiarity with and regular use of Adobe's products strongly preferred.
• Proven experience, MBA or BA/BS degree

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.