Returns Technician

Invacare
United States, Ohio, Elyria
Nov 25, 2025
Description Essential Responsibilities: Receive all Customer and DC returned products, damaged goods, over goods and refused shipments Process International returns Process the first step in Oracle for Repairs Responsible to sign for all delivery receipt tickets from UPS, FedEx and other LTL or Truck Load carriers Segregate all return goods into proper buckets and route materials for further processing and disposition Proficiency in Oracle to conduct product receipt acceptance including Collection Plan data as appropriate Conduct product inspections and Quality evaluations as needed. Evaluate returned equipment and parts; approve or deny credit Provide product feedback to Quality, Engineering, Marketing, and Production Maximize all potential parts for reclamation activities, Route parts to appropriate area for further processing. Maximize product repackaging opportunities to return items to inventory for resale Maintains an organized and clean working environment Troubleshoot to component level and Quality inspect all equipment to ensure conformance to engineering design and ISO standards Provide detailed evaluations for FDA and Legal departments Assist Returns Coordinator with warranty product returns to suppliers for credit or refurbished parts Complete all required training applicable to assigned position Exhibit positivity, flexibility, creativity, and a willingness to take on new responsibilities as requested or required. Qualifications High school graduate or equivalent Advanced Education and or Degree a plus Previous Returns/Reverse Logistics experience a plus Strong verbal and written communication skills Team oriented Proficiency in the use of software programs and mainframe experience (Oracle, Lotus Notes, Word and Excel, Access, Project) Proficiency in the use of power and hand tools, and use of all electronic test equipment Must have thorough understanding of quality systems and their relationship to job performance including ISO overview, 5S's, Corrective/Preventative Actions and Work instructions, Canadian Medical Devices Regulations (CMDR), Food Drug and Cosmetic Act, LEAN and or Six Sigma principles Must have physical ability and manual dexterity necessary to perform the duties Must be able to interpret blueprints and instructions Must be able to obtain a tow motor's license Ability to work with minimal supervision Ability to maintain composure and professionalism in all situations. An Equal Opportunity/Affirmative Action Employer -M/F/Disabled/Vet