Banquets Houseperson

BANQUET HOUSEPERSON

Location: Horseshoe Bay Resort, 200 Hi Cir N, Horseshoe Bay, TX 78657, USA

COMPANY OVERVIEW

Horseshoe Bay Resort is a premier, luxury destination nestled on the shores of Lake LBJ in the Central Texas Hill Country. We are committed to Diversity, Equity, Inclusion, and Belonging. We are seeking strong candidates to join our world-class Banquets Team.

This is a tipped position (Hourly Wage + Event Gratuity).

BENEFITS AND PERKS

• Health Insurance: Medical, Dental, and Vision plans.
• Financial & Wellness: 401k plan with Employer Match, Long and Short-term Disability, Critical Illness and Accident Plans, and Associate Relief Fund.
• Time Off: Paid Vacation and Paid Holidays.
• Associate Housing: Subsidized housing and shuttle service.
• Compensation: Competitive pay with scheduled reviews and raises.
• Professional Growth: Manager in Training Program (MIT).
• Discounts: Retail and dining discounts at the Resort. Discounts at all Crescent Hotels & Resorts properties.
• Meals: Weekly meal subsidies.
• Privileges: Limited access to some resort amenities (Golf, etc.), based on occupancy and business levels.

POSITION SUMMARY

The Banquet Houseperson is responsible for the proper execution of the set-up of all banquet functions, including breakdown and resets, with minimal supervision. This role is crucial for ensuring the flawless presentation and physical execution of all resort events. Banquet Housepersons may be called on to perform other banquet duties as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Event Setup and Execution

• Execute the proper setting up of function rooms, coffee breaks, buffets, and bars as needed, using the Banquet Event Order (BEO) as a reference.
• Perform breakdowns and resets promptly, ensuring function rooms are cleaned after every event.
• Utilize knowledge of various types of equipment and set up styles used in meeting rooms.
• Ensure superior service and sanitation standards; all rooms and table top utensils must be detailed and presentable before every function.
• Respond to guest needs as requested.

1. Operational Support and Safety

• Ensure all departmental equipment is in working order and participate in preventative maintenance.
• Conduct daily inspection of banquet hallways, meeting rooms, storerooms, and public areas.
• Participate in pre-shift communication with fellow staff and supervisors for every function.
• Maintain daily exchange of information between the Banquet Captain, Manager, and line-level associates.
• Follow all company safety and security policies and procedures.
• Maintain a clean, safe, and environmentally responsible work environment.
• Report maintenance needs, accidents, injuries, and unsafe work conditions immediately.

EMPLOYMENT STANDARDS

Required Qualifications and Certifications

• Age Requirement: Minimum age of 18+ (21+ if driving licensed Resort vehicle).
• Language: Must be able to comprehend reading materials, speak, read, and write English. (Bilingual Spanish is a plus).
• Driver's License: Valid driver's license and ability to meet the requirements of driver insurability (required for driving Resort vehicles).
• Food Handler's Certificate (MANDATORY).
• TABC Certificate (MANDATORY).
• Tip Trained (MANDATORY).
• Experience: Previous banquet set-up experience, preferably in a resort setting, is valued.

Skills and Abilities

• Excellent oral and written communication skills.
• Requires problem-solving abilities.
• Self-starter with ability to work well independently and within a team (sense of TEAM).
• Neat in appearance and well-groomed; maintain proper associate uniform standards and slip-resistant footwear.

Physical Requirements

• Must have the physical strength, stamina, and agility to perform the assigned duties.
• The employee must frequently lift and/or move up to 50 pounds (e.g., tables, chairs, and equipment).
• Physical ability to perform the functions of the job, which includes lifting and moving large equipment.