Training Lead - F&B

Training Lead - Food & Beverage

Location: Horseshoe Bay Resort | Lake LBJ, Central Texas Hill Country

Join Horseshoe Bay Resort, a premier luxury destination nestled on 17,000 acres along the shores of beautiful Lake LBJ. We blend Genuine Texas Hospitality with Forbes-level luxury service, offering championship golf courses, multiple lakes, and proximity to Austin-a true outdoor lover's dream and a unique workplace environment.

We are committed to Diversity, Equity, Inclusion, and Belonging, ensuring everyone can create their own success story. We offer competitive compensation, clear growth pathways, and a comprehensive benefits package.

Associate Benefits & Perks

We offer a robust package designed to support the well-being and professional growth of our associates:

Health & Financial Security

• Comprehensive Health Insurance (Medical, Dental, Vision)
• 401(k) Retirement Plan with Employer Match
• Paid Vacation and Paid Holidays
• Long- and Short-term Disability Insurance
• Critical Illness and Accident Plans
• Associate Relief Fund (for Full-Time roles)

Work/Life Integration & Growth

• Associate Housing and Shuttle Service
• Weekly Meal Subsidies
• Retail and Dining Discounts at HSB Resort
• Discounts at over 100 Crescent Hotels & Resorts properties
• Limited access to resort amenities (Golf, etc.)*
• Competitive Pay with Scheduled Reviews and Raises
• Ongoing Growth opportunities
• Fun associate outings and events

*Amenity privileges are based on occupancy and business levels.

Job Definition: Training Lead - Food & Beverage

The Training Lead - Food & Beverage is a high-impact leadership role responsible for the coordination, and execution of all F&B training initiatives across Horseshoe Bay Resort. This role encompasses all dining outlets, bars, banquets, and private club operations.

The primary mission is to ensure every associate is prepared to deliver consistent Genuine Texas Hospitality and achieve Forbes Travel Guide service standards through engaging, measurable, and effective learning experiences. The Training Lead acts as the crucial liaison between the resort's Training Department and F&B operations.

Key Responsibilities

1. Training Program Development & Delivery

• Conduct dynamic classroom and on-the-job training for all Food & Beverage associates.
• Develop and update training materials, Standard Operating Procedures (SOPs), and certification tests aligned with resort and Forbes/Preferred Hotels criteria.
• Facilitate orientation and ongoing learning sessions that instill the resort's core service philosophy.
• Drive operational flexibility by implementing cross-training across multiple F&B roles (Server, Bartender, Steward, Banquet, Host, etc.).
• Ensure compliance by delivering mandated monthly safety training (food safety, alcohol service, hazard awareness).

1. Program Management & Administration

• Manage the comprehensive F&B Training Calendar, scheduling all required sessions, certification renewals, and vendor product knowledge training.
• Maintain meticulous training records, attendance logs, and certification tracking for all F&B employees.
• Coordinate with HR and departmental leaders to ensure required training is completed and accurately documented for auditing purposes.

III. Leadership & Talent Development

• Identify high-potential associates and actively support their growth through "Emerging Leader" and Manager in Training (MIT) programs.
• Coach and mentor supervisors and managers on effective training techniques, constructive feedback, and accountability methods.
• Facilitate pre-shift meetings and leadership sessions to reinforce service culture and team motivation.

1. Service Excellence & Operational Support

• Maintain the ability to perform and expertly demonstrate standards for all major F&B positions.
• Conduct periodic service audits and follow-up training to address skill gaps and ensure sustained excellence.
• Collaborate with Culinary and Beverage leaders to conduct detailed product knowledge sessions.
• Research and integrate innovative training practices from the luxury hospitality industry.
• Leverage technology (Microsoft 365, Power Automate, etc.) to streamline communication and data tracking.

Employment Standards

Experience & Expertise

• Minimum 3 years of experience in Food & Beverage operations within a luxury or full-service resort environment.
• Prior experience in training, learning & development, or leadership coaching is preferred.
• Knowledge of Forbes Travel Guide or Preferred Hotels service standards is strongly preferred.

Required Certifications

• TABC (or equivalent) certification is required.
• Food Handler certification is required.

Skills & Competencies

• Strong presentation, facilitation, and communication skills (English required).
• Spanish bilingual skills are preferred.
• Excellent organization, time-management, and digital skills (Microsoft 365, SharePoint, PowerPoint, Excel).
• Demonstrated leadership presence, attention to detail, and a passion for hospitality and people development.

Physical Requirements

• Must be able to stand and walk for extended periods during training or service demonstrations.
• Ability to lift up to 30 lbs. occasionally.
• Schedule flexibility is required, including early mornings, evenings, weekends, and holidays, based on business demands.