Marc Supervisor

HEI Hotels & Resorts
life insurance, vision insurance, 401(k)
United States, Georgia, Braselton
Dec 03, 2025
About Us Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Elan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations. We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Elan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide discount program. YouDecide offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Food & Beverage Manager and Assistant Food and Beverage Manager in the planning and supervision of a food and beverage outlet as appropriate to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Responsibilities: Monitor server's adherence to all service standards. Supervise service of guests, watchful of guest cues, body language, needing service. Assist in developing training manual for all positions overseen. Ability to train and perform all restaurant duties Assisting in on-boarding of new associates Coaching associates with a positive demeanor and helping them reach their potential Perform pre-shifts, communicate hotel happenings, set standards of the shift, discuss opportunities and wins from previous shift. Monitor and communicate Medallia, survey, responses in pre-shift Oversee Communication board compliance Oversee and monitor side work duty completion. Monitor Attendance Compliance, record infractions and report Oversee, Monitor associate breaks Oversee, monitor time logs Assist in serving, bartending, host(ess) as needed Maintain bank to HEI Hotels and Resorts standards. Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage. Check Bar for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up. Follow ECOSURE guidelines Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages. Tips certification Assist in compliance of Beverage requisition process. Sign off on requests and delivery. Communicate daily with restaurant manager regarding special events, house counts Consult directly with Clients in organizing, planning private events in restaurant. Be the primary contact. Assist Management in beverage control, inventory and all month end requirements. Assist management in beverage, food menu development Assist management in outlet marketing efforts, seasonal specials, special of the day, off site events, representation of outlet Generate and monitor reports, data as needed for DOFB Formulate excel spreadsheets, power point presentations, as needed for DOFB Executing any special projects in time assigned Assist in payroll process as designated by FB management Communicate both verbally and in writing to provide clear direction to staff. Comply with attendance rule. Perform any other job related duties as assigned. Qualifications: High School Diploma or equivalent required. Knowledge of Food & Beverage operations. Hotel experience preferred. Ability to use point of sale. Ability to communicate Excel, Word, Power Point, spreadsheet Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations. Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.