Observability Platform Engineer

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers!!

ROLE SUMMARY:

We are building Observability and Event Intelligence as an internal product for engineering teams across LSEG. This role focuses on operating, improving, and scaling our platforms, ensuring teams can reliably onboard, adopt best practices, and run healthier services.

You will own the configuration, governance, integrations, and lifecycle of our observability platforms and serves as a partner and enabler to developers, engineers, and operations teams.

This position is ideal for someone who enjoys running platforms at scale, defining standards, enabling others, and driving adoption across a global enterprise. It is a platform operations and enablement role -- not DevOps application delivery, production SRE, CI/CD or microservices engineering, nor full-time software development.

WHAT YOU'LL BE DOING:

• Own platform governance, reliability, standards, and guardrails

• Manage identity, access, roles, and tenancy models

• Operate onboarding/offboarding and self-service capabilities

• Coordinate platform upgrades, feature rollout, and lifecycle changes

• Integrate with ITSM workflows (change, incident, problem)

• Partner with vendor engineers and internal teams on complex issues

• Drive adoption, hygiene, and cost optimization across business units

• Provide L3 expertise and advanced troubleshooting for platform services

• Document SOPs, standards, and best practices for scale and support

• Monitor platform health, usage patterns, and consumption trends

• Automate repeatable provisioning and integrations (APIs, Terraform, scripts) as needed

Nice to Have

• Evaluate new observability capabilities and support proof-of-concepts

• Contribute to roadmap, maturity goals, and platform strategy

• Faster, frictionless onboarding for application teams

• Increased adoption and consistent use of standards

• Reduced alert noise and duplicate configurations

• Stable, well-governed, well-supported platforms

• Improved cost efficiency and license utilization

• Clear processes, documentation, and ownership models

• Experience administering or operating observability platforms (Datadog, Splunk, Dynatrace, Grafana, Prometheus, BigPanda, etc.)

• Strong understanding of monitoring, alerting, metrics, logs, and event routing

• Familiarity with Azure or other cloud environments

• Working knowledge of ITSM/ITIL and operational workflows

• Experience integrating tools and platforms via APIs or automation

• Strong collaboration, communication, and stakeholder skills

Nice to Have

• Experience with Terraform or Python for automation

• ServiceNow development experience (Service Catalog, Flow Designer/Workflows, custom applications, and third-party integrations)

• Influence observability maturity across a global enterprise

• Own and shape platforms used by hundreds of teams

• Work cross-functionally with engineering, cloud, and operations groups

• Drive meaningful improvements in reliability, stability, and insight

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.