Principal Business Analyst

Make banking a Fifth Third better
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Serves as a primary liaison between Operations, IT and all lines of business (LOB) for projects large in scope and nature to the Bancorp, Line of Business and Central Operations. Position will be responsible to analyze non-standard business and user needs, document requirements, and resolve complex problems by working in collaboration with all partners through the Bancorp.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides expertise and execute projects for customer experience initiatives, problem prevention/resolution initiatives, and strategic initiatives to make measureable improvements.
• Responsible for management reporting, metrics, and dashboard creation/distribution.
• Functions as the liaison between the business lines, Operations and the technical areas throughout the project cycle.
• Provides technical expertise and drive process improvement initiatives to achieve measurable productivity results that translate to financial benefits.
• Acts as team leader for large or complex projects.
• Meets regularly with strategic business partners to review current challenges, uncover root causes, recommend course correction, and implement strategies to support implementation effectiveness based on feedback.
• Leads and/or monitor design and execution of key process improvement, problem prevention and customer experience initiatives to achieve Performance Plan objectives.
• Coordinates development and support for new and existing processes.
• Partners with the technical areas in the research and resolution of system and process problems.
• Identifies, researches and analyzes problems, develops solutions and resolves problems.
• Identifies system enhancements, documents business needs and determines development impact to current processes. Works with IT and users to ensure accuracy of enhancements.
• Reviews operational procedures and methods and recommends changes for improvement with an emphasis on automation and efficiency.
• Plays a key role in the planning, testing and implementation of system enhancements and conversions. Ensures system enhancements follow the appropriate IT guidelines, meet or exceed user requirements and are completed in a timely fashion.
• Provides input into the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.
• Provides guidance and context in prioritizing and determining complexity of problems and requests.
• Identifies, researches and analyzes problems, develops solutions, and resolves problems.
• Works with IT resources (in house and third party) to ensure work is completed to specification.
• Provides the means by which the lines of business may capitalize on income and cost saving opportunities.
• Influences leaders and peers across organizational lines to take action on strategic initiatives or process changes.
• Maintains a moderate understanding/knowledge of Operations and all supported businesses.
• Responsible for management reporting, metrics, and dashboard creation/distribution.
• Establishes the climate that encourages an open two-way channel of communication whereby team members exchange ideas / suggestions and share information.
• Conducts best practice research; makes recommendations to the Operations' leadership; and designs and executes on related improvements to processes.
• Designs, implements, analyzes, monitors or supports special projects that integrate with key business objectives.

MINIMUM KNOWLEDGE, SKILLS AND ABILITES REQUIRED:

• Bachelor's Degree or equivalent work experience.
• Minimum 5 years work experience in operations, call center, or related experience.
• Minimum 3 years of project management experience. Six Sigma Green Belt or PMP preferred.
• Demonstrated strong Program Management Skills.
• Proven Leadership experience in areas of Operations, Manufacturing or Quality.
• Possess a thorough understanding of business systems, processes and industry requirements.
• Ability to present to senior leadership on sensitive subject matters.
• Ability to facilitate large groups toward the development of common solutions.
• Exceptional verbal, written, and presentation communication skills.
• Ability to multi-task and be flexible.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Access, Visio).

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.