Software Engineering Architect - Commerce

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

At Salesforce Commerce Cloud, we are transforming the way the world's leading brands engage with their shoppers - unifying data, intelligence, and experiences across every channel. As part of this evolution, we're re-architecting our platform around Composable APIs and AI-native extensibility to power the next decade of enterprise commerce.

We are seeking a Backend Commerce Architect with deep expertise in Identity, APIs, and Developer Experience (DX) to lead the architectural evolution of Commerce Cloud's backend platform. This role will define the patterns, frameworks, and reference implementations that make our APIs secure, consistent, and delightful to build. Powering headless storefronts, agentic shopping experiences, and cross-cloud integrations at global scale.
As a senior technical leader, you'll collaborate across Core, Data Cloud, Service, and Platform Engineering to deliver a unified developer platform for commerce - one that's composable, scalable, and seamlessly integrated into the Salesforce Customer 360.

Our Vision
We are building the most trusted and intelligent commerce platform in the world - one that empowers developers to extend and innovate using composable APIs, unified identity, and first-class developer tools. Commerce Cloud will be AI-native by design, enabling developers to securely orchestrate shopper experiences across web, mobile, POS, and agentic interfaces - all backed by a consistent data and identity layer across Salesforce clouds.

In this role, you will...

• Shape the next generation of Commerce Cloud APIs and Identity systems that power Salesforce's unified commerce vision.
• Drive the convergence of B2C, B2B, OMS, and POS through consistent data and identity architecture.
• Define the API and developer experience foundation that accelerates adoption of headless and agentic commerce.
• Play a key role in modernizing Commerce Cloud into an AI-native, composable, developer-first platform that sets the industry standard for trust, extensibility, and performance.

Responsibilities

• Lead the backend architecture for Identity, API, and Developer Experience domains within Commerce Cloud. Define the frameworks and principles that guide how our services are built, secured, and extended.
• Define the next-generation SCAPI and MCP architecture, including schema governance, versioning strategy, performance SLAs, and extensibility patterns across shopper, merchant, and platform APIs.
• Drive Identity unification across Commerce Cloud and Salesforce Core - including authentication (OAuth2, OpenID Connect, JWT), authorization, token lifecycle, tenant isolation, and hybrid identity use cases.
• Partner with the Core Identity and Data Cloud teams to ensure a consistent shopper identity model across clouds, enabling a single source of truth (Unified Shopper Profile) for personalization, marketing, and service.
• Architect the API lifecycle and DX tooling, including OpenAPI 3.0 specs, typed clients, SDK generation, API catalogs, and CI/CD-based API deployment pipelines to improve developer productivity and consistency.
• Partner with Developer Experience, CLI, and SDK teams to evolve the end-to-end developer workflow: discovery build test deploy monitor.
• Ensure API and service reliability at global scale through modern caching, rate limiting, circuit breaking, and edge-based delivery patterns.
• Collaborate with cross-cloud architects to align data contracts, eventing, and platform services (e.g., Event Bus, Data Graph, API Gateway).
• Provide architectural leadership and mentorship to backend teams, ensuring strong design patterns, testability, and maintainability.
• Drive a culture of simplicity, security, and operational excellence - helping Commerce Cloud deliver trusted, composable, and high-performance services.

Qualifications

• 15+ years of backend software development and architecture experience, including 5+ years designing distributed, multi-tenant SaaS systems.
• Deep technical expertise in Identity and Access Management (IAM) - OAuth2, OpenID Connect, JWT, SAML, and service-to-service authentication.
• Proven experience architecting and scaling API-first platforms - REST, GraphQL, or gRPC - including schema governance and API lifecycle management.
• Experience with SCAPI-style frameworks (e.g., CommerceTools, Shopify Hydrogen APIs, or Salesforce MCP) and API gateway patterns (Apigee, Kong, etc.).
• Hands-on experience with developer productivity and SDK frameworks - code generation, client libraries, and API documentation automation.
• Strong background in data modeling, caching, and service performance optimization using technologies such as Redis, Kafka, Postgres, or equivalent.
• Deep understanding of Salesforce architecture or comparable large-scale enterprise systems - particularly around Core Identity, Data Cloud, and Customer 360.
• Exceptional communication and cross-functional collaboration skills - able to influence product and engineering strategy across multiple orgs.
• Passion for mentoring, architectural rigor, and improving the developer experience for thousands of internal and external developers.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.