Senior Technical Program Manager for GenAI UX | AI Assistant

The opportunity

This significant role is positioned in the GenAI User Experience team within the Customer Experience Orchestration (CXO) Cloud, Data & Journeys portfolio. The team is dedicated to crafting essential cross-application capabilities for the AI Assistant within the Adobe Experience Platform & Applications ecosystem.

Assume the position of Senior Technical Program Manager to ensure consistency across development, exploration, engineering, and product management to enhance user experience scalability. Collaborate with leaders from all departments to define strategy, establish protocols, and support the user experience team in delivering outstanding products.

This role is ideal for a technical and design-savvy program manager who thrives at the intersection of systems thinking, program execution, and user experience strategy.

Key responsibilities

• Collaborate with engineering, product, and creative leaders to gather and synchronize priorities and success metrics for a cohesive AI Assistant Roadmap.
• Translate complex product and development concepts into clear technical deliverables and execution plans.
• Build and manage coordinated plans, accommodating dependencies, resourcing, and quality of delivery.
• Identify and mitigate risks proactively, balancing speed, quality, and experience outcomes, ensuring adherence to security, compliance, and regulatory standards.
• Maintain a deep, technical, end-to-end understanding of solutions and persona-based user experience, their upstream/downstream dependencies, and the critical changes needed to support initiatives.
• Develop and facilitate effective audience-specific communications to ensure alignment and transparency on dependencies.
• Drive portfolio data hygiene for data-driven decision-making, capacity planning, and roadmap priorities.

What you need to succeed

• Bachelor's degree in a technical field or relevant work experience.
• 10+ years of experience in technical program management within cloud-based software development, encompassing web services, APIs, and cloud computing.
• Exposure to Agentic software/UX environment, coordinating cross-functional teams, involving building, research, product, and engineering teams.
• Proven experience working with or within dev ops and technical infrastructure teams.
• Demonstrate a robust technical foundation and proficiency in software/system development and composition methodologies, including Agile and Lean UX.
• Exhibit in-depth knowledge of the software development life cycle, encompassing build processes, testing, and code reviews.
• Show strong analytical skills, supported by a history of successfully completing projects in fast-paced environments, using metrics and data to generate recommendations and guide decision-making.
• Support teams strategically, challenge assumptions, offer perspectives, and improve customer experience and value.
• PMP or Agile certification (optional).

What success looks like

• Initiatives are delivered on time and coordinated efficiently with product and engineering achievements.
• Collaborators trust our program's transparency, predictability, and implementation.
• The team encounters less friction, improved efficiency, and stronger handoffs.
• The overall product experience improves measurably through consistent development and user outcomes.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.