Technical Operations Manager

JOB SUMMARY:
The Manager, Technical Operations is responsible for managing the technical operations of multiple
centers, which includes planning, team member management, budget management, maintaining
relationships with referring groups, and on-going customer service functions. This position is
responsible for meeting the quality and operational goals (i.e. efficiency, productivity, costs, etc.) for
their assigned center(s).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(50%) Center Operations
1. Remain visible at Centers and understands the Center's team member engagement level and workload
2. Implement programs, goals and objectives, and policies and procedures necessary for providing quality
care and maintaining a sound Operation
3. Analyze the operations of assigned Centers' as related to staffing, utilization of facilities, equipment and
supplies, and recommends and implements solutions and changes
4. Develop and manage the budget for the technical operations(s) and recommends financial decisions for
the Center
5. Monitor the performance and profitability of services offered
6. Provide ongoing and timely communication to management and team members regarding Center
performance, team member performance, events, issues, etc.
7. In partnership with the Manager, Administrative Operations on Market initiatives and on-going
Operations
8. Interface with Radiologists to create and maintain up-to-date protocol manuals for all modalities
9. Maintains productive relationships with center's customer base in defined market through delivery of
extraordinary customer service
10. Attends sales calls and lunch meetings with the sales team, providing operations knowledge
11. Administers quality programs and meets or exceeds key quality and productivity measures in patient
service, customer (referral) service, clinical programs, and administrative functions
12. Maintains a safe environment for patients, technologists, radiologists and any other center team
members with the assistance of the center safety coordinator
13. Ensures compliance with all HIPAA guidelines
(45%) Team Member Management
1. Oversee and assist with the training of new team members and supervisors, providing resource and
technical expertise
2. Participate in team member performance management and evaluations, compensation
recommendations and development.
3. Develops coaches and provides training opportunities for all direct reports based on assessment of
individual needs to ensure critical leadership development
4. Leads regular team meetings and team member one-on-one discussions
5. Supports and conducts training efforts for continuing education for the technologists and nurses
6. Ensures all technologists are compliant with CEU (continuing education) credits, in good standing with appropriate registries, updated with CPR credits, etc.

7. Implement strategies to promote teamwork within the Center and Market
8. Collaborate with Chief Technologists to build high performing and engaged teams
(5%) Completes additional tasks and projects as assigned

SUMMARY OF QUALIFICATIONS:
Required:
1. High school diploma, or equivalent
2. Associate's degree in radiologic technology, registered nursing, or a Graduate of an American Medical
Association (AMA) accredited sonography program, or Commission on Accreditation of Allied Health
Education Programs (CAAHEP), or another closely related and applicable healthcare/medical field
3. ARRT Radiologic Technologist Certification, RN Licensure, or registered American Registry for
Diagnostic Medical Sonography (ARDMS) sonographer, current and in good standing
4. Sonography certification in imaging specialty (AB, BR, ObGyn, etc.)
5. Five (5) years' related medical experience
6. Three (3) years' experience managing a team of direct reports
7. Proficient in Microsoft Office Suite; Outlook, Excel, Word, PowerPoint etc.
8. Some travel is required between sites; a reliable means of transportation is required.
Preferred:
1. Bachelor's degree in a related and applicable healthcare/medical field
2. Sonography certification as a Registered Vascular Technologist (RVT/VT)
3. Five (5) years' experience with medical out-patient radiology imaging

Required:

• High school diploma, or equivalent
• Associate's degree in radiologic technology, registered nursing, or a Graduate of an American Medical
  Association (AMA) accredited sonography program, certification in imaging specialty or Commission on Accreditation of Allied Health
  Education Programs (CAAHEP), or another closely related and applicable healthcare/medical field
• ARRT Radiologic Technologist Certification, RN Licensure, or registered American Registry
• Diagnostic Medical Sonography (ARDMS) sonographer, current and in good standing.
• Current Cardiopulmonary Resuscitation (CPR) certification
• Must have continuing CEU's in modality as required by MQSA or state specific
• Must have sufficient training and experience to competently perform mammography procedures independently
• Five (5) years' related medical experience
• Three (3) years' experience managing a team of direct reports
• Proficient in Microsoft Office Suite; Outlook, Excel, Word, PowerPoint etc.
• Some travel is required between sites; a reliable means of transportation is required.

Preferred:

• Bachelor's degree in a related and applicable healthcare/medical field
• Sonography certification as a Registered Vascular Technologist (RVT/VT)
• Five (5) years' experience with medical out-patient radiology imaging