Insurance Services Specialist

Location:Orion Building -6630 Orion DriveFort Myers FL 33912

Department: Outpatient Insurance Services (OIS)

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$16.49 - $20.16 / hour

Insurance Services Specialist Full-Time (On-Site Call Center Role)
Fort Myers, FL Near Gulf Coast Medical Center
MondayFriday | 8:00 AM4:30 PM

Calling all skilled Insurance pros across Southwest Florida. If your superpowers include insurance verification, prior authorizations, and financial screening, Lee Health wants you on our behind-the-scenes hero squad.

This role keeps you off the frontlines of patient care while placing you squarely at the heart of reimbursement success. You will work in our centralized call center verifying coverage, securing authorizations, and ensuring patients can access their care without delay.

Master high-volume inbound and outbound calls with confidence
Verify insurance benefits and obtain authorizations with speed and accuracy
Complete financial screenings using Epic and other key systems
Interpret insurance guidelines and medical documentation
Support revenue cycle excellence through top-tier detail focus

Located in Southwest Florida and able to work on-site
Insurance, financial counseling, or medical office experience required
High school diploma or equivalent
Familiarity with Epic EMR a plus
Strong communication skills, phone presence, and computer savvy
A knack for organization, multitasking, and analytical thinking

You help patients access care. You protect reimbursement. You strengthen one of the most respected health systems in SWFL. Your work keeps everything moving

As the first point of access for Lee Health patients, this position completes and assists with Insurance Verification, authorizations, and financial screening to secure maximum reimbursement for the Lee Health System. It also requires excellent verbal, analytical and customer service skills due to the varying methods of continuous communication that occurs telephonically. Requires extensive computer knowledge and analytical experience to navigate and interpret the information provided by a multitude of entities. Requires prioritization, detail orientation, organized, flexible while working within high volume work queues. This job requires the ability to understand medical terminology pertinent to obtaining the authorizations needed for services.

Not required

Requires excellent communication and interpersonal skills, IT/computer proficient, basic math skills, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers