The application window is expected to close on: 11/15/2025 NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team The JSM Administrator role requires candidates with enterprise-level experience crafting and developing sophisticated JSM help portals seamlessly pulling together different technology and organizational functions and processes. They will serve as the JSM subject matter expert, supporting the optimization and scalability of our Atlassian Cloud JSM tools. If you are passionate about leveraging technology to streamline processes and cultivate multi-functional collaboration, this is your opportunity to make a significant impact in a fast-paced, global environment. Your Impact
- Portal Design & Management: Develop and maintain sophisticated JSM portals, unifying request management for IT, engineering, hardware, operations, supply chain, and more.
- Workflow & Automation: Analyze business requirements and configure automated Jira workflows, queues, SLAs, and dashboards to boost operational efficiency.
- System Administration: Provide sophisticated administration for Jira Software, Jira Service Management, and Confluence, including user management, permissions, and configurations.
- Integration & Automation: Leverage Jira APIs, webhooks, and tools such as ScriptRunner or Automation for Jira to connect enterprise systems and automate manual processes.
- App & Plugin Management: Evaluate, install, and configure Atlassian Marketplace apps; manage licensing and ensure compliance with enterprise standards.
- Documentation & Governance: Maintain comprehensive configuration documentation, workflows, and runbooks to support ongoing operations and audit requirements.
- Cross-Functional Teamwork: Partner with engineering, DevOps, IT service management, and business operations teams to drive process improvements and increase platform adoption.
- Capture requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/JSM
- Build complex JSM portals
- Provide application support for JIRA and Confluence to IT the rest of the business
- Understanding of JIRA APIs and webhooks
- Support JIRA and Confluence users
- Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation, and configuration of the plug-ins
- Ux design skills to define JIRA workflows and the related screen schemes for complex and high impact projects
- Implement custom xml-based JIRA gadgets
- Support and configure JIRA plugins as the need arises
- Generate documentation on workflows and processes implemented in JIRA to support runbooks Develop JIRA projects, queries and reports as the need arises
- Organized and able to work independently and proactively
Minimum Qualifications
- 7+ years of hands-on administration experience with Jira Service Management and Confluence in large-scale or multi-site enterprise settings.
- Experience with Jira workflows, field configurations, permissions, automation, and service portal design
- Experience developing and consuming web services using Express and Node.js
- Experience with user, group, and access management, including LDAP coordination
Preferred Qualifications (Provide up to five (5) bullet points
- Proficiency in JavaScript (Node.js, React), MongoDB, JSON, CSS3, HTML5, and unit testing (e.g., JEST or Python) preferred
- Atlassian Certified Jira Administrator or Jira Service Management Administrator a plus
- Experience integrating Atlassian tools with enterprise systems (e.g., SSO/SAML, CI/CD pipelines, Aha!, ERP platforms) preferred
Why Cisco? (This is the Standard and cannot be changed) At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
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Cisco Systems, Inc.
Oct 24, 2025