Welcome Desk Representative - PRN

This position is PRN, as needed. This position will also require flexibility with work availability - this team works morning, evening and overnight shifts, 7 days a week.

Responsible for providing comprehensive information services and assistance to patients, parents and visitors who access the Hospital directly . Assist in providing work direction to Volunteer staff at Welcome Desk.

• Act as a liaison between patients, parents, staff, volunteers, visitors and the hospital.

• Demonstrate, as a high priority, to place and serve internal and external customers in a timely , courteous manner .

• Follow up until needs of the customer are met.

• Process and record cab requests; communicate with staff and family in regard to the timeliness of cabs.

• Interpret hospital policies and procedures to volunteers, staff and visitors with respect and consideration.

• Create and maintain an atmosphere of warmth, personal interest and positive concern as well as a calm environment in the atrium.

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

• Coordinate activities of volunteers assigned to the welcome desk, provide work instruction as necessary; assist in evaluating the work performance of the assigned volunteers.

• Receive and distribute patient gifts and department packages.

• Strive to maintain a clean and organized environment at the welcome desk.

• Maintain office supplies, equipment and reference manuals.

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

• Use resources efficiently

• Search for less costly ways of doing things