Operations Intern

Skills Needed:

• Adapts to Situations - Adapts approach and demeanor in real time to match the shifting demands of different situations; Flexes, learns and builds new skills to adjust as the business and the work changes.

• Communicates Effectively - Communicates skillfully in one-on-one, small and large group settings; Writes clearly and succinctly to achieve the desired impact.

• Learns Quickly - Learns rapidly when facing new situations and problems; Quickly grasps the essence and the underlying structure of anything; Is a relentless and versatile learner.

• Manages Conflict - Anticipates challenges and makes sense of conflicting information to find solutions.

• Proficiency in Microsoft Word, Excel, and Outlook to support daily communication and documentation.

• Strong typing speed (40+ WPM) to manage a high volume of requests and inputs efficiently.

• Comfort working in a fast-paced, team-based environment where flexibility and collaboration are key.

What You'll Do & Impact

• Support team members in managing fulfillment and post-order service requests for suppliers.

• Act as a liaison between customers and suppliers to ensure alignment with service expectations.

• Respond to inquiries via phone and email from both internal and external stakeholders.

• Provide backup support to resolve customer service issues efficiently and professionally.

• Maintain subject matter expertise within your team and share knowledge to support collaboration.

• Analyze data trends by pulling reports using SQL queries.

• Participate in other projects as assigned by your leader.

Experience:

• Currently enrolled in a bachelor's degree program

Additional Items of Interest:

• Previous customer service experience

• Available to work 40 hours a week during the summer.