Administrative Support Associate

Are you ready to make an impact? At North Carolina Central University ( NCCU), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.
Visit NCCU.edu.

The Office of Transfer Services is responsible for providing quality services necessary for maximizing enrollment growth and retention. It effectively communicates information to prospective transfer applicants and application that have been offered admissions.

The primary purpose of the position is to process transfer admissions applications and required documents for consideration, provide quality services necessary for maximizing enrollment growth and retention, and to utilize technology that enhances the deliver of outstanding customer services.

The successful candidate must posses Knowledge of FERPA guidelines and North Carolina Central University and UNC System policies and procedures; knowledge of BANNER and AdmissionPros or an equivalency system; knowledge of office and record management; knowledge of preparing correspondence; knowledge of Microsoft Office Suite applications; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills; excellent editing skills; great interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.

High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

N/A

Consistent with the policy of the State of North Carolina, North Carolina Central University ( NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University's internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.

Use Banner System and AdmissionPros to process application documents; Monitor email accounts for transfer students applications/documents; Coordinate document maintenance security of records and file management, and by processing mail.

Software and Hardware Operation: Assist with performing required testing during software implementation; Utilize new software/technology to enhance work process; Operate all required equipment at appropriate level; Identify and report system problems to supervisor,.

Demonstrate flexibility in work schedule; Respond to customers inquiries in timely manner; Communicate information accurately.

Professional Development: Apply knowledge or skills necessary for task completion. Keep current on new developments. Actively seek ways to improve processes.

Other duties as assigned