Remote New

Operations Coordinator - 988 Chat & Text

Vibrant Emotional Health
$66K to 72K*
401(k)
United States
Oct 22, 2025
Job Title: Operations Coordinator - 988 Chat & Text Department: 988 Reports to: Operations Manager - Chat & Text Location: Remote Travel: 10% Salary Range: $66K to 72K* New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role. Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview:* The Operations Coordinator (Chat and Text) is responsible for managing and providing support to Lifeline network centers who are primarily providing crisis and suicide prevention over digital and online technologies (chat, text, etc.). This position requires frequent interaction with Lifeline network centers and leaders in the suicide prevention and crisis center communities. Duties/Responsibilities: Coordinate operations for Lifeline centers who provide crisis support over digital, online, or other related modalities (including chat, text, Crisis Services Over Messenger, etc.) Onboard new centers into the Chat & Text network Provider operations support to Lifeline centers (w/ a focus on software, platform navigation, and technical assistance) Collaborate and coordinate center technical issues with Vibrant/Lifeline IT staff Communicate with centers on related topics regularly; update centers via different available communications modalities Analyze center data and investigate report variances Monitor network performance, including performance metrics and service stability Support service monitoring teams in service evaluation Respond to service interruptions and coordinate network response via available communication modalities. Develop & complete monthly reports Work with other Vibrant teams to provide accurate and complete information to operations team and Lifeline network centers and help develop and test tools for both internal and external stakeholder use Test and provide feedback on service enhancements, such as routing structures and platform features Respond to emails from public website including user complaints and inquiries Represent Lifeline at major national or regional conferences and advisory committees that will enhance Lifeline's recognized leadership in best practices in Clinical Technologies Other duties as assigned Required Skills/Abilities: Excellent verbal, written and computer skills Strong analytical skills; ability to problem solve Courteous and professional manner Effective time management and organizational skills Ability to create work for self and identify areas of need and opportunity as appropriate Strong customer-service orientation Ability to work cooperatively and effectively with others Ability to be flexible and versatile in a changing work environment while maintaining effectiveness and efficiency Intermediate to advanced skills with MS Office, including Word, Excel, PowerPoint Required Qualifications: Familiarity with the nonprofit sector, comfortability with and an interest in technology and systems work Interest in mental health/suicide prevention Bachelor or Master's Degree. Physical Requirements: Must be able to remain in a stationary position for at least 50% of the time. Will frequently communicate over video calls with the internal and external stakeholders as well as team members. Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks' vacation, plum benefits, etc. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. "Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address"