Customer Success Engineer

DNV GreenPowerMonitor USA Inc. seeks a Customer Success Engineer to work at our office in Austin, TX.

Job Duties:

• Successfully deliver On-site Solutions (SCADA and PPC) projects, while ensuring adherence to scope, schedule, and budget constraints.
• Create specific tools and automation processes, enabling us to deliver intelligently and uphold our position as industry leaders.
• Act as direct point of contact with client for all operational projects and the internal customer advocate.
• Act as subject matter expert regarding the company hardware devices, software tools, functionality, and customization capabilities.
• Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.
• Work with customers to determine their needs and then recommend the right product to solve the customer's problem.
• Provide prompt responses to customer requests promptly via phone calls, video conferences, and email.
• Organize customer training sessions to empower customers to be self-sufficient.
• Use company literature and available training resources to stay up to date on product/service features and to provide internal trainings to less experienced colleagues.
• Role is hybrid allowing periodic work from home within reasonable commuting distance of the Austin, TX office.