Customer Service Representative - Lee Convenient Care - 3,12 hour shifts

Location:Lee Convenient Care - Metro Parkway -13340 Metro ParkwayFort Myers FL 33966

Department: LPG Convenient Care - Gulf Coast

Work Type: Full Time

Shift: Shift 1/6:45:00 AM to 7:15:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Customer Service Representative Lee Convenient Care (Full Time)

Locations: Metro Parkway, Page Field & Pine Island Road Fort Myers, FL
Department: LPG Convenient Care Gulf Coast
Schedule: 3 twelve-hour shifts (6:45 AM 7:15 PM) including every other weekend and variable weekdays
Pay: $15.64 $18.75/hour

Were looking for a team-oriented, patient-experience focused professional who can thrive in a fast-paced, high-volume urgent care environment. As a Customer Service Representative, youll be the friendly face helping patients with check-in/out, appointment scheduling, insurance verification, and billing all while supporting a seamless patient experience across multiple locations.

What Youll Need:

• High School Diploma or GED

• 1+ year clerical/administrative experience (healthcare or insurance preferred)

• Excellent communication, organization, and teamwork skills

Why Lee Health:
Comprehensive benefits
Paid time off & retirement plans
Opportunities for growth and advancement

Apply today and join our Lee Convenient Care team!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers