Sales Finance Specialist

Responsible for the daily workflow within the department, which includes receiving, scanning and reviewing loan documentation. Role requires individuals to perform high volume, time sensitive duties related to the loan booking process which includes researching and problem solving to minimize documentation risk to ensure departmental service levels are met. Provide support to Sales Finance associates, branches and other Bank departments regarding the servicing of Sales Finance loans. Work with loan officers, both verbally and in writing, to ensure dealer and customer satisfaction in the loan booking process. Remain current with the changing departmental procedures, Bank policies, federal, state and other governmental rules and regulations.

• Loan Processing - Assists in loan processing by scanning and reviewing loan packages for accuracy, documentation, and inclusion of appropriate information. Completes necessary processing forms and prepares loan packages for loan officers to book into ALS.
• Payment Processing- Post payments and payoffs when received.
• Collateral Releasing- Paid out processing including releasing liens and collaterals for Sales Finance loans.
• Business Support - Assists customers, dealers, and associates on Sales Finance issues via phone and email. Facilitates daily workflow by ensuring proper coverage and performs other administrative duties as necessary.
• Coordination - Coordinates workflow between customers, dealers, and associates ensuring accuracy and timeliness in all activities.

High School Diploma or GED and 2 years of experience in Customer Service (telephone)

Preferred Area of Experience: Banking OperationsLicense or Certification Type: null nullSkill(s): Data entry & typing

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.