Commercial Operations Specialist

The Commercial Operations Specialist will support the Global Sales team by driving structure, reporting, and process excellence across sales enablement activities. This role ensures sales leaders have access to actionable insights, consistent tools, and streamlined processes that enable stronger customer engagement and commercial growth. The Commercial Operations Specialist serves as the central hub for reporting, commercial intelligence, cross-functional alignment, and sales communications. This role requires analytical ability, attention to detail, and the ability to partner and communicate effectively with Sales, Brand, Marketing, Finance, Supply Chain, and Customer Service.

1. Commercial Enablement & Resource Management

• Maintain the Commercial Resource Hub with centralized, updated sales content.
• Act as Customer Communications Steward for sales-led messaging (price changes, product updates, marketplace communications).
• Standardize comp shop reporting processes as the Center of Excellence for competitive intelligence.

2. Sales Communications & Business Reviews

• Lead internal sales communications, including weekly updates, calendars, priorities, and resets.
• Prepare leadership and sales teams for Monthly & Quarterly Business Reviews (MBRs/QBRs) with insights, priorities, and customer opportunities.

3. Events & Customer Engagement

• Support and coordinate trade shows, National Sales Meetings, and customer events through templates, timelines, and logistics.
• Align cross-functional strategy on product offerings, promotional support, messaging, and branding.
• Manage travel, booth coverage, and execution consistency.
• Coordinate broker engagement with enablement materials, scorecards, and alignment metrics.

4. Systems, Tools & Reporting

• Support CRM implementation, adoption, and best practices as administrator and champion.
• Partner with Finance and Analytics for fact-based performance reporting on trends and growth opportunities.
• Collaborate with Sales Leadership and Brand to maintain sales process SOPs for consistency and sustainability.

5. Strategic Initiatives & Cross-Functional Projects

• Serve as key project support for strategic commercial initiatives requiring cross-functional alignment.

Other duties as assigned

• Education & Experience: Bachelor's degree in Business, Marketing, Data Analytics, or related field (or equivalent experience); 2-4 years in sales operations, commercial enablement, business analysis, or related functions with proven success in cross-functional project coordination.
• Analytical & Technical Skills: Strong analytical ability to translate data into insights; proficiency with CRM platforms (Salesforce, Microsoft Dynamics, etc.) and tools such as Tableau, Excel, and PowerPoint; experience collaborating with analytics teams to develop reporting tools.
• Organization & Execution: Exceptional organizational skills with attention to detail; ability to manage multiple priorities, timelines, and deliverables in a fast-paced environment.
• Communication & Collaboration: Strong communication and presentation skills with a customer-first mindset; effective working independently and across functions within a matrixed organization.
• Mindset & Approach: Demonstrates ability to drive process consistency, build structure, and work with urgency, ownership, and accountability.

• Provide timely, accurate sales reporting and insights to guide leadership decisions.
• Drive flawless execution and cross-functional alignment for sales meetings, trade shows, and customer events.
• Maintain centralized tools and resources to enable consistent sales execution.
• Strengthen communication flow across Sales, Brand, and Customer Service to align priorities and customer messaging.

• Deliver actionable sales reporting and insights that drive customer engagement and leadership decisions.
• Lead flawless execution of trade shows, sales meetings, and customer events with aligned messaging and branding.
• Build trust by proactively sharing priorities, updates, and promotional calendars across teams.
• Translate complex data into insights that anticipate challenges and highlight growth opportunities.
• Champion cross-functional collaboration across Sales, Brand, Customer Service, and Supply Chain.
• Take ownership to close gaps, streamline processes, and create consistency.
• Steward customer communications to ensure clear, timely updates on pricing, products, and promotions.