Team Leader, Infrastructure

The Team Lead, Infrastructure plays a critical role in ensuring the stability, scalability, and security of Talogy's core IT infrastructure. This role leads a team of infrastructure engineers and system administrators responsible for maintaining and evolving our on-premises and cloud-based environments. The Team Lead provides technical oversight, drives operational excellence, and ensures alignment with organizational priorities and compliance standards.

The daily impact of this role is characterized by (though not limited to) the following core skills and tasks:

• Lead and manage part of the IT Infrastructure team, providing coaching, mentoring, performance feedback and technically hands on.
• Oversee the design, implementation, and maintenance of network, server, and storage systems across cloud and on-prem physical hardware.
• Ensure high availability and reliability of infrastructure services, including proactive monitoring and incident response.
• Collaborate with cybersecurity, DevOps, and software engineering teams to ensure secure and scalable infrastructure solutions.
• Manage infrastructure projects, including upgrades, migrations, and new deployments, ensuring timely delivery and stakeholder alignment.
• Maintain and improve disaster recovery and business continuity plans.
• Manage activities related to keeping the infrastructure reliable, resilient, and fit for purpose.
• Participate as a management team member to champion Operational Excellence goals and objectives.
• Develop and maintain infrastructure documentation, including architecture diagrams, SOPs, and asset inventories.
• Evaluate and recommend new technologies and tools to improve infrastructure performance and efficiency.
• Manage vendor relationships and service contracts related to infrastructure hardware, software, and services.

The following qualifications and experiences are considered foundational requirements for this role:

• Strong infrastructure experience, ideally with some managerial experience
• Strong technical knowledge of networking, virtualization, storage, and server technologies.
• Leadership and management skills with proven experience in setting direction, assisting goal creating in alignment with business requirements and prioritizing operational and project tasks.
• Experience with cloud platforms (Azure, AWS, or GCP) and hybrid infrastructure models.
• Familiarity with working/managing 3^rd party co-location hosting infrastructure.
• Solid understanding of ITIL practices and service management principles.
• Experience with Active Directory, DNS, DHCP, and other core infrastructure services.
• Strong troubleshooting skills and ability to lead incident response efforts.
• Must be able to obtain a US Federal security clearance
• Excellent communication and stakeholder management skills.