Account Collector - US Hearing Aids

This role is responsible for ensuring prompt payment from customers for products purchased and services provided based on the agreed upon payment terms. This is accomplished by proactive communication with customers, ability to prioritize and monitor customer accounts and payments. This role requires a customer service mindset, good communication skills, and ability to manage multiple tasks and prioritize.

• Communicate with customers via phone, email, or mail
• Establish and maintain effective working relationships with customers and internal staff of other departments (Sales & Sales Operations) for the purpose of providing and obtaining information and working jointly on customer accounts
• Monitor assigned portfolio of customer accounts, proactively addressing and following up on overdue accounts.
• Perform account reconciliations
• Ensure customer credits are applied to appropriate invoices or cleared based on the Company's Policy.
• Make between 85-100 out-going collection calls a week
• Track and follow up on promise to pay to pay and/or payment arrangements and document customer conversions/updates
• Negotiate payment plans with customers in cases when non-payment occurs and/or to resolve past due balances
• Ability to identify high risk accounts and recommend customer credit hold
• Recommend accounts to be written off or sent to outside collection agency based upon collection efforts
• Prepare monthly feedback reports on payment collections
• Proactively communicate monthly with sales and management on status of portfolio.
• May perform miscellaneous tasks/projects as directed by Collection Supervisor.

• High School Diploma or General Education Degree (GED); and credit related experience and/or training, or equivalent combination of education and experience required.
• Experience in customer service and/or collections preferred
• Strong computer skills
• Demonstrates a high degree of organization, accuracy and a high level of customer service skills
• Ability to work effectively with a wide variety of people and develop professional working relationships with site staff and providers
• Demonstrates the ability to meet productivity goals and deadlines
• Ability to work well as part of a team
• Excellent written and verbal communication skills
• Experience with Microsoft Excel
• Must enjoy learning and be self-motivated

We Create Trust - We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.

We are Team Players - We collaborate and network effectively across Demant. We take initiative and help each other to achieve our ambitious goals.

We Create Innovative Solutions - We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.

We Apply a Can-do attitude - We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

What we have to offer:

Medical, dental, prescription, and vision benefits

24/7 virtual medical care

Employee Assistance Program for you and your family

401(k) with company match

Company-paid life insurance

Supplemental insurance for yourself, your spouse/partner, and your children

Short-term and long-term disability insurance

Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care

Pet Insurance

Commuter accounts

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

The pay range for this position is expected to be between $18.03 to $24.04 per hour however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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