Sales Support Rep

The Sales Support Representative job responsibility is to assist with tasks related to the Oticon internal and external sales team. This individual will be responsible for administrative tasks for the Sales organization.

Duties also include order entry, customer contact and follow up and working closely with both the regional sales teams and the sales operations teams. The Sales Support representative works with the Manager of Sales Operations to determine the needs of the department.

* Outbound calls to customers as a follow up to orders.

* Order entry, clerical projects, misc. and literature orders via phone, email, or e-commerce sites.

* Data maintenance and clean up.

* Responsible for reporting IT issues related to errors in system functionality.

* Responsible for entry of orders obtained at national events and conferences.

* Order entry of promotional activities and proper tagging in CRM.

* Provides professional and courteous customer support.

* Testing new or changes to Navision functionality.

* Maintains customer satisfaction and addresses customer requests for materials/ supplies thru VIA.

* Participates in some sales related functions: such as special projects, meetings and training.

* Responsible for handling and maintaining requests sent to email boxes within 24 hours from date of request.

* Responsible for making calls to customers to increase seminar attendance and * updating attendance in the CRM system.

* Responsible for data integrity in the CRM system which includes data cleanup projects in NAV/CRM.

* May perform miscellaneous tasks/projects as directed by manager.

• Must be able to perform each essential duty satisfactorily.
• Requires strong customer service and communications skills
• Must be assertive and creative and possess the ability to handle multiple tasks.
• Must perform well as both an individual contributor and/or team player.
• High School diploma required.
• Additional requirements are knowledge of Microsoft Office. Customer service experience is a plus.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What we have to offer:

Medical, dental, prescription, and vision benefits

24/7 virtual medical care

Employee Assistance Program for you and your family

401(k) with company match

Company-paid life insurance

Supplemental insurance for yourself, your spouse/partner, and your children

Short-term and long-term disability insurance

Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care

Pet Insurance

Commuter accounts

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

The pay range for this position is expected to be between $18.03 to $24.04 per hour; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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