Year Round
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:
- Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
- + Free Alterra season pass for spouse and dependents 25 & under
- 50% off window ticket price at IKON partner resorts
- Free access to Alterra Mountain destinations during time off
- Free ski-referral letters for employees to use at other mountain resorts during time off
- Free friends & family day-ski vouchers (Periodic allotment)
- Discounts on Ski & Snowboard Lessons
- Discounts on Ski & Snowboard Rentals
- Discounts on Gear Tune-Ups
- Discounts on Food & Beverage
- Discounts at Crystal Mountain Retail shops
- Free Crystal branded swag
- Pro deals on gear with 100s of brands
- Discount Marketplace
- Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
- Employee-only Night Skiing events
- Employee Housing Available for eligible positions
- Accrued paid time off for eligible positions
- Group health insurance for eligible positions
- 401K benefit and generous match with immediate vesting for all staff members over 18
- Opportunities for growth, advancement, and year-round employment
Job Title: AV-PC Technician
Department: IT Operations
Reports To: IT Operations Supervisor
Location: Crystal Mountain
Job Type: Full-Time / Year-Round
Position Summary:
The AV-PC Technician plays a critical role in supporting the technological infrastructure of the ski resort, including audiovisual systems, personal computing devices, and point-of-sale (POS) systems. This position ensures reliable operation of AV equipment for resort events and meetings, provides hands-on support for staff and guests, and maintains POS systems used in retail, rental, and food & beverage operations. The technician must be able to ski or snowboard to access and service equipment located across mountain terrain.
Key Responsibilities:
AV Support:
- Set up, operate, and maintain AV equipment for resort events, meetings, and digital signage.
- Provide technical support for video conferencing systems in administrative and guest-facing areas.
- Troubleshoot AV issues and perform routine maintenance in lodges, conference rooms, and outdoor venues.
PC Support:
- Install, configure, and maintain desktops, laptops, tablets, and peripherals for resort staff.
- Provide Tier 1 and Tier 2 support for hardware, software, and network connectivity issues.
- Assist with onboarding/offboarding processes including device setup and user account provisioning.
POS Support:
- Install and maintain POS systems used in ticketing, retail, rentals, and food & beverage outlets.
- Troubleshoot POS hardware/software issues and coordinate with vendors for escalations.
- Ensure up time and performance of POS systems during peak operational periods.
Mountain Operations Support:
- Provide IT support with lift operations, patrol stations, and remote facilities.
- Ski or snowboard to access equipment located on-mountain, including lift shacks and remote kiosks.
- Perform routine checks and emergency repairs in varying weather conditions.
Preferred Qualifications:
- Associate degree or technical certification in IT, Computer Science, or related field (or equivalent experience).
- 2+ years of experience in AV, PC, and POS support roles.
- Strong knowledge of Windows and macOS environments.
- Familiarity with AV systems such as Zoom Rooms, Teams Rooms, or Crestron.
- Experience supporting POS systems (e.g., Siriusware, Square, RTP, or similar).
- Excellent troubleshooting and customer service skills.
- Must be able to ski or snowboard proficiently to access mountain-based equipment.
- Ability to lift and transport AV/PC/POS equipment across resort terrain.
Preferred Skills:
- Experience with ticketing systems (e.g., FreshService, Jira).
- Basic networking knowledge (TCP/IP, DHCP, DNS).
- AV or POS certifications are a plus.
- Familiarity with resort operations and seasonal workflows.
Working Conditions:
- On-site support across resort facilities including lodges, lifts, and remote stations.
- Outdoor work in varying weather conditions and mountain terrain.
- Flexible schedule includes weekends, holidays, and peak season coverage.
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Crystal Mountain Resort
paid time off, 401(k)
Oct 22, 2025