New

Student Services Specialist (Academic Advisor)

Maricopa Community College district
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
United States, Arizona, Chandler
Oct 22, 2025
Student Services Specialist (Academic Advisor) Job ID: 321991 Location: Chandler-Gilbert Comm College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $19.17 - $23.99/hourly, DOE 30K Livable Wage MCCCD is committed to a $19.17/hour ($39,873.60 Annual) Livable Wage for regular full-time employees Grade 109 Work Schedule [Fall and Spring] Monday: 9 am to 6 pm, Tuesday-Friday: 8 am to 5 pm [Summer] Monday-Thursday: 7 am to 6 pm, Friday: Off Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Mobile On-Site Mammography Screenings Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Provides academic advisement and career planning to new and continuing students both in-person and virtually (phone, chat, email, & video conference) with high levels of accuracy and customer service. Acts as an initial point of contact for academic advisement and supports students through the onboarding & admissions processes at the college. Assists students with goal setting and academic planning. Advises students on initial enrollment processes, course placement, program and degree requirements, general college information, & Field of Interest programming. Provides referrals to other support services and campus resources. Works with a various population of students, administrators, faculty, and staff and supports one or more Fields of Interest. Maintains a caseload of assigned students and reports relevant student success and retention data. Demonstrates a commitment to service excellence, innovation, student success, and integrity in the performance of job duties. Essential Functions 60% - Provides academic advisement and career planning to new and continuing students in-person, by phone, chat, video conference and email; Advises students on program and degree requirements within one or more Field of Interest; Interprets course placement, evaluates prior credit, and assists students in the onboarding, enrollment, & transfer processes at the college. 25% - Maintains a caseload of students and reports data on student success and retention. Develops comprehensive academic plans and assists students with goal setting. 10% - Delivers presentations, orientations, or workshops in a group format; Directs students to college resources and provides general information about the college; Meets and corresponds with students, parents, faculty, and college representatives to resolve problems related to student services functions; assists with departmental training of student workers and temporary employees. 5% - Performs other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one (1) year full-time equivalent of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications Bachelor's degree or higher from a regionally accredited institution. One (1) or more years of experience working in Enrollment Services/Student Services position at a community college. Proficiency with Google Suite or Microsoft Office Suite. Experience maintaining student records within a student database management system (i.e. Peoplesoft, Banner, Salesforce, etc.). Experience presenting and delivering group presentations or orientations. Experience providing academic advisement in higher education. Effective written communication skills (as evident by application materials). Special Working Conditions Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd OR (If moving from out of state) Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd May be required to work at multiple sites or locations May require some travel around the district May require some evenings or weekends May require prolonged periods of viewing a computer screen May be required to lift or carry up to 25lbs. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Apply on or before November 11, 2025 to be considered. * Applicants are required to submit a cover letter and resume EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321991&PostingSeq=1** jeid-4e12ca6ce26987409fe178616fed7b59