Documentation Specialist I

Overview

To support Navy Federal by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Navy Federal Systems. Works under general supervision with limited discretion. Develops alternate course of action based on precedent or policy. Perform moderately complex/varied tasks with moderate impact and limited latitude.

Responsibilities

• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Conduct research and preparation of reference material
• Ensure effective management of projects from inception through implementation
• Identify, communicate and resolve technical, tactical and operational project issues and risks
• Maintain documentation library to ensure currency of processes
• Provide training to end user in the use of electronic manuals and reference material
• Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
• Administer and Develop eNet content
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Ensure clear, concise and effective communication of material
• Interact with various sub-teams to determine user requirements and specifications
• Organize policy and procedures according to set standards
• Recommend strategy for communications
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Write online reference material, instructions and communications
• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment
• Experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Experience in researching, compiling, and documenting data, business processes, and workflow
• Experience in working and participating in cross-functional, multi-dimensional teams and projects
• Working knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
• Basic database and presentation software skills
• Basic skill capturing and translating processes and requirements into easily understood terms
• Basic skill exercising initiative and using good judgment to make sound decisions
• Basic verbal and written communication skills
• Effective organizational, planning and time management skills
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

Desired Qualifications

• Working knowledge of Navy Federal products, services, programs, policies and procedures
• Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience
• CCO experience
• Technical writing experience and/or published author - both technical and creative writing are part of the DS role
• Experience creating original documentation/content or technical training
• Exposure to or experience with AI-assisted writing platforms (e.g., Copilot, Grammarly, ChatGPT) to support content development and refinement

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us