New

Desktop Support Technician

Vaco
$30.00 - $40.00 / hr
401(k), retirement plan
United States, Connecticut, Fairfield
Oct 22, 2025
Technical Support Specialist About the Role We're seeking a Technical Support Specialist to provide frontline IT support in a fast-paced, service-oriented environment. This role combines hands-on troubleshooting, system maintenance, and customer service for both faculty and professional users. Responsibilities Deliver technical support for Windows and macOS systems, ensuring fast, accurate issue resolution. Diagnose and repair hardware, software, and connectivity problems across desktops, laptops, and peripherals. Maintain and update classroom or conference technology, performing firmware, OS, and software updates. Provide Tier 1 and Tier 2 support for escalated Help Desk incidents. Manage asset inventory and assist in equipment procurement and setup. Support data backup and recovery processes to protect organizational information. Assist with system migrations, new equipment rollouts, and other infrastructure projects. Participate in after-hours or remote support on a rotational basis as needed. Requirements Bachelor's degree in a technical discipline or equivalent hands-on experience. 3-5 years in an IT support role serving a large user base (academic, enterprise, or similar environment). Proficiency with Windows 10/11 and macOS operating systems, imaging, and patch management. Strong understanding of hardware components, networking basics (TCP/IP, subnets, connectivity). Excellent communication, customer service, and troubleshooting skills. Ability to prioritize, multitask, and maintain professionalism under pressure. Self-starter with strong follow-through and a collaborative mindset. Nice to have: experience supporting AV systems, classroom technology, or hybrid learning environments. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.