Customer Experience Business Development Manager - Global Partner Sales
Role Overview: As a Customer Experience Business Development Manager in Global Partner Sales, you will be responsible for developing and executing strategies that drive the full customer lifecycle-Land, Adopt, Expand, and Renew (LAER)-across diverse partner types such as Distributors and Managed Service Providers. Your mission is to empower partners to deliver exceptional customer value, foster mutual growth, and enhance profitability through a customer-centric, partner-first approach. Key Responsibilities:
- Develop and implement customer experience strategies aligned with Cisco's LAER model to drive partner success and customer value realization.
- Collaborate closely with Partner Account Executives, Partner Success Managers, Renewal Managers, and Customer Success Specialists to orchestrate partner software and services sales strategies.
- Act as a trusted advisor to partners, helping them build lifecycle practices that increase adoption, expansion, and renewal rates.
- Leverage data, insights, and analytics to identify opportunities for upsell, cross-sell, and expansion within partner accounts.
- Support partners in creating and executing Customer Success Plans that ensure end customers fully leverage Cisco solutions and achieve desired business outcomes.
- Facilitate alignment between Cisco's buying programs, premium services, and partner sales offerings to maximize partner profitability and customer satisfaction.
- Drive partner engagement through regular meetings, enablement sessions, and sharing of best practices and tools available via Cisco's SuccessHub and other resources.
- Monitor partner performance metrics and customer health scores to proactively address risks and opportunities throughout the customer lifecycle.
- Serve as a liaison between Cisco and partners to ensure smooth contract negotiations, renewals, and adoption of new services.
Who You Are:
- A strategic thinker with a strong customer-centric mindset and a passion for driving business outcomes through partner collaboration.
- Experienced in customer experience, lifecycle selling, or partner sales within the technology industry, preferably with knowledge of Cisco's portfolio and partner ecosystem.
- Skilled in building and nurturing strong relationships with partners and customers, using empathy and curiosity to understand their needs.
- Proficient in using data-driven insights and sales methodologies to identify and close growth opportunities.
- Collaborative and able to work effectively across cross-functional teams including sales, technical, legal, finance, and delivery.
- Motivated to exceed sales and customer success goals with a tenacious approach to opportunity pursuit and closure.
Preferred Qualifications:
- Experience working with Distributors, Managed Service Providers, and other partner types in a global sales environment.
- Familiarity with Cisco's Customer Experience Specialization and lifecycle enablement programs.
- Knowledge of enterprise agreements, software consumption models, and premium services offerings.
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