Client Benefits Implementation Analyst

Position Summary

BBSI is a Professional Employer Organization (PEO). The BBSI benefits team supports client companies (business owners) with consultation, onboarding, and ongoing service related to the benefits program. Benefits Specialists are part of the benefits team. The role works closely with client contacts, Benefit Consultants, and other members of the service team to facilitate an exemplary client and worksite employee experience in reference to the administration of their benefit offering.

Lines of coverage include Group Medical, Dental, Vision, Life/AD&D, Short- and Long-Term Disability, EAP, etc.

Responsibilities

• Manage and oversee assigned book of business
• Provide advisory support to clients
• Assign tasks to internal service team members
• Independently handle the renewal process
• Address daily client issues
• Conduct needs analysis and strategy discussions
• Lead enrollment meetings when necessary
• Hold face-to-face meetings with clients
• Offer guidance on cost reduction and competitive benefit options
• Identify cross-sale opportunities to expand the business portfolio
• Cultivate client relationships through proactive communication
• Educate clients on industry trends, concerns, and changes
• Efficiently manage complex accounts and high-level service deliverables
• Demonstrate leadership within the extended service team

Qualifications

• 3+ years of experience in account management or a consultative role
• Previous experience in a broker agency or benefit administration firm
• Self-motivated and disciplined
• Profound knowledge of health and ancillary products
• Strong written and verbal communication abilities
• Understanding of payroll fundamentals and benefits/payroll deductions is a must
• Excellent organizational and detail-oriented skills
• Demonstrated leadership qualities
• Capable of engaging with clients strategically
• Thrives in a dynamic work environment
• Flexibility to work additional hours during peak season
• Ability to commute to worksite location for at least 4 days a week

Education: Bachelor's Degree preferred.

Computer Skills: Proficient in Microsoft Office including Excel, familiarity with online enrollment platforms, payroll systems, online video-conferencing platforms (Teams).

Work Schedule: Hybrid position with 4 days at worksite location and 1 day working remotely (with manager approval).