Program Assistant II

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

The Loudoun County Department of Mental Health, Substance Abuse and Developmental Services (MHSADS) is seeking a talented and motivated individual to serve as a Program Assistant II in the Operations Support program. In this role, you will work with a trusted and reputable team that has a history of success connecting individuals and their families with person-centered, recovery-oriented services and supports. We welcome new teammates who approach their professional careers with enthusiasm and dedication to our diverse and fast-growing county. Come be a part of something that matters.

Our department is currently seeking a friendly and hard-working Program Assistant to join our Operations Support team. This position is responsible for providing outstanding customer service and support to MHSADS programs and the Loudoun community. Ideal candidates will possess exceptional customer service skills, strong written and oral communication skills, be detail-oriented and have previous work experience utilizing an Electronic Health Record (EHR) to maintain records.

Primary responsibilities include:

• Provides courteous and timely customer service by greeting citizens, vendors, staff and other visitors, directing incoming telephone inquiries and providing information about services and programs.
• Utilizes specialized software to enter and update medical records, schedule appointments and support billing activities.
• Uses an assigned Purchasing Card to order supplies and coordinate travel and training arrangements. Accurately maintains financial records and completes supporting documentation within approved timeframes.
• Monitors and troubleshoots standard office equipment (printer, copier and fax machines).
• Performs mail merge functions to coordinate mass letter communications.
• Reserves conference rooms and other off-site venues for special events, arranges catering and audio-visual set-up as necessary to support departmental activities.
• Completes special projects as assigned, independently or as part of a team.

High School diploma or equivalent; two (2) years of related work experience or equivalent combination of education and experience.

Preferred Qualifications:

• Experience in an administrative position involving contact with the public and working with automated systems.
• Experience with standard office equipment, including desktop scanners.
• Advanced knowledge in Microsoft Office 365 applications (Teams, Outlook, Word and Excel) and SharePoint.
• Bilingual with the ability to read, write, and speak in both English and Spanish.
  

• This position is expected to report to work as originally scheduled in instances of inclement weather should the County enter an Unscheduled Leave status.
• Employment is contingent upon successfully passing pre-employment background check to include fingerprinting, credit, NCIC, DMV and TB test.
• Must have a good driving record and a valid driver's license in Virginia or regional state of residence.