Support Analyst Jr

Role:: Jr. Support Analyst

Location :: Enon OH 45323

Duration :: 6+ Months (Possible Extension)

Job Description:

This is an open position for an IT Support Analyst on the Optic, Payments/Credit, and DEX technology teams. Responsible for all aspects of supporting the setup, installation, support and monitoring of Payment Terminals and related hardware, software, and databases; conducts monitoring and reviews; prepares documentation and specifications for installations; performs testing related to troubleshooting issues.

Job Responsibilities:

• Directs field personnel in installing new payment terminal equipment and related hardware and software.
• Provides accurate verbal instruction for diagnostics or installation as needed.
• Configures and upgrades software on newly installed devices.
• Identifies and corrects issues before a location is aware of a problem.
• Manages multiple tickets and working them in order of priority.
• Completes other duties, including special projects, as assigned by Management.

Eligibility Requirements:

• Experience working in a support or IT environment supporting a POS system, to include Site Server, Credit Server, or other relevant systems.
• Experience working with Fuel Controller, Pumps, and CRINDs. Ability to troubleshoot and fix complex issues relating to the entire Business Unit.

Education Level: Bachelor's Degree or Equivalent Work Experience

• If Degreed, preferred Major: MIS or Computer Science

Work Experience Desired:

• Minimum of 3 years working with POS systems.
• Ability to work in a fast-paced environment.
• Attention to detail with emphasis on accuracy and quality.
• Ability to prioritize work to balance multiple projects and deadlines.
• High level of organization.

Other Skills:

• Experience maintaining and enhancing a Point-of-Sale system.
• Familiarity with POS data and functions; items, barcode, sales, voids, promotions, specials, discounts, methods of payment, electronic journaling, taxes, etc.
• Test new hardware and software and recommend changes as needed.
• Responsible for providing advanced support on escalated calls from Store Support relating to hardware and/or software issues.
• Must be extremely organized and motivated.
• Must work with a sense of urgency.
• Work extremely effectively in a team environment.
• Strong verbal communication skills.
• Strong written communication skills.
• Must have a passion for quality control.
• Experience with POS systems.
• Experience with Gilbarco/Wayne Pumps and CRINDs.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.