Senior Vice President, Operations, CL NA

The SVP, Operations is responsible for developing and implementing strategic plans and initiatives to enhance operational efficiency, improve customer service, and drive profitability. This involves overseeing logistics activities, such as transportation, warehousing, inventory management, and distribution. In addition, the SVP collaborates with cross-functional teams to streamline processes and establish best practices for supply chain management.

Ultimately, the SVP, Operations plays a key role in driving profitability by enhancing operational efficiency, reducing costs, and delivering exceptional customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Strategic planning:

Develop and implement long-term operational strategies to support the company's overall goals.Developing and implementing an operations strategy tailored to our client that identifies opportunities to improve cost control and margin improvement and will lead to organic growth.

Ensure operational excellence through standardization of existing practices, risk assessment and review of key metrics.

Lead teams to plan and successfully execute start-up facilities for new business.

• Policy and process development:

Create and enforce policies and procedures to ensure operational efficiency, compliance, and continuous improvement.

• Oversight:

Manage all aspects of daily operations, including budgets, resource allocation, inventory, and supply chain logistics.

• Performance monitoring:

Establish and track key performance indicators (KPIs) to monitor operational performance and identify areas for improvement.

• Leadership:

Lead and mentor cross-functional teams, foster a culture of collaboration, and ensure all departments align with operational objectives.

Build bench strength by leading, developing and challenging operations teams to raise individual and collective performance levels by demonstrating and promoting discretionary effort.

• Customer relations:

Oversee customer service operations to ensure high levels of customer satisfaction and a positive customer experience.

Spearheading teams and partnering with clients to trouble-shoot and solve existing issues or problems. Contributing as a key member to our sales and solutions team in winning key strategic accounts.

Work collaboratively to establish solid business relationships with supporting departments including but not limited to: Human Resources, Sales, and Finance.

Mathematical Skills

• Intermediate mathematical, accounting, and financial skills

CORE COMPETENCIES

Leader of Others Accountability Business Acumen Communication / Building Partnership Developing Oneself Developing Others Drive for Results Embracing Change Problem Solving Empowerment Leadership Excellence Leading Change Problem Solving

Independent Contributor Accountability Communication / Building Partnership Customer Orientation Developing Oneself Drive for Results Embracing Change Problem Solving Professional Competencies

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Physical Requirements:

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.