Job Description
Westat is seeking Field Room Clerks to support a national study. This role involves various administrative tasks, including managing hire packets, handling incoming mail, and processing forms, all while ensuring a high level of accuracy and attention to detail. The position is to work 5 days per week on-site at our office location in Gaithersburg, Maryland, and requires individuals who are dependable, self-motivated, and able to work effectively in a team environment.
Job Responsibilities:
* Prepare and mail out over 2,500 hire packets for field staff.
* Open incoming mail and distribute accordingly.
* Receipt hire forms in the system.
* Follow up on missing and incomplete hire forms.
* Answer phone calls and transfer calls to appropriate extensions.
* File documents.
* Review electronic timesheets.
* Process electronic expense forms.
* Mail out FBI clearance letters.
* Mail out evaluations at the end of the project.
* Perform data entry and quality control with web-based data management system.
Basic Qualifications:
* Experience with Microsoft Office with proficiency in Word and Excel.
* US Citizenship is required by contract.
Preferred Qualifications:
* Prior work experience in a field room environment or similar.
* Prior customer service experience.
* High school diploma/GED.
Minimum Qualifications:
* Must have excellent attendance at the on-site work location in Gaithersburg, MD.
* Ability to work within a team setting, be a team player, and adapt to changing conditions.
* Attention to detail and high level of accuracy
* Ability to communicate clearly and effectively to in-house and field staff, both verbally and in writing.
* Maintain a safe and secure working environment.
* Displays professional demeanor and is responsive to technical and procedural feedback.
* Comfortable speaking on the phone.
These assignments are temporary hourly positions. Benefits are based on hours worked and tenure and may include:
* Employee Stock Ownership Plan
* 401(k) Retirement Plan
* Commuter Benefits Program
* Family Medical Leave
* Sick Leave (1 hour per 30 hours worked)
* Employee Assistance Program
* Travel Accident Insurance
* Westat Wellness Program
* Medical Insurance
* Health Savings Account
Any offer of employment may be contingent upon receipt of acceptable results from a post-offer background screening, if required for the specific position, which may include, for example, identity verification, employment history, motor vehicle driving record history, and criminal or sexual offender records history. Any background screening results will be evaluated through an individualized assessment based on the individual's specific record and the duties and requirements of the position.
Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, or any other protected status under applicable law.
Westat
medical insurance, sick time, 401(k), retirement plan
Oct 22, 2025