Aftermarket Product Specialist

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Job Purpose:

The Aftermarket Product Specialist is the go-to person on our team to assist with part identification, cross referencing OE numbers, placing emergency orders, returns, and providing the very best level of customer service on all aftermarket parts needs. We're looking for someone who embodies hard work, customer focus, team collaboration, adaptability, and responsibility.

Essential Duties and Responsibilities:

Honor Commitments:

• Answer calls, emails, and chats with dedication and determination, striving to meet their needs and exceed their expectations.
• Provide assistance with cross referencing OE numbers for aftermarket options.
• Assist team members with emergency ordering and part identification.
• Proactively identify opportunities for inventory redistribution and excess reduction, using creative approaches to optimize availability and customer uptime.
• Assist in the review of aging Alltrux inventory and coordinate returns, ensuring efficient inventory management and minimizing waste.

Create Positive Experiences:

• Deliver friendly and efficient service, helping team members with parts selection and providing information on products and services to enhance their experience.
• Schedule & finalize vendor visits and ride-alongs. Ensure the vendors have accurate information for visits.
• Ensure the accuracy of stock and non-stock reports, backorder reports, and purchase order maintenance to maintain financial and operational transparency.
• Manage and maintain communications with suppliers, reviewing the status of outstanding orders and issues while addressing discrepancies swiftly to uphold company standards.

Foster Lifelong Learning:

• Continuously update personal knowledge of products and customer service techniques, contributing to the team's overall skill enhancement.
• Engage in all assigned learning modules: demonstrating a commitment to personal and professional development, embracing opportunities to expand knowledge and skills.

Exhibit a Pioneering Spirit:

• Work closely with fellow team members to tackle customer inquiries and find solutions together, fostering a supportive and cohesive work environment.
• Assist team members with discrepancies from incorrect labels, missing or incorrect orders, and damaged products.
• Identify and implement new strategies to improve retailer engagement and satisfaction.

Demonstrate Good Stewardship:

• Maintain accurate records and manage resources wisely to ensure optimal service delivery and data integrity, which includes detailed tracking of lost sales and missed opportunities.
• Assist in the education of identifying a warrantable failure, promoting knowledge sharing and expertise among retailers.
• Warranty claim correspondence, review, approve, and possibly reject warranty claims. Clear, professional, and empathetic communication, regardless of the outcome. Manage customer expectations and maintain a positive relationship, even when denying claims.

Other Duties as Assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.
• This role may involve some travel within our footprint to aid with training and truck/retail expos.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Qualifications:

• Bachelor's degree in Business, Engineering, Marketing, Supply Chain, or related field. MBA or advanced degree is a plus.
• 5+ years of product management, category management, or marketing experience in the trucking, automotive, transportation, or heavy equipment industries.
• Ability to extract, analyze, and interpret data to draw actionable insights.
• Progressive thinker who embraces new ideas and implements change.
• Excellent written and verbal communication skills.
• Advanced computer and software skills.
• Ability to travel throughout the Midwest is required.
• Valid driver's license required.

Employee Benefits:

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Training: In-House, Instructor-Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.